Chris

asked Mar 27, 2003 at 2:15pm
Epson Epson Stylus Color 600

Epson Stylus 600 Question for Denny

Hi Denny,

I've noticed you answer most of the epson related questions on this board so I thought I'd direct this one to you.

I've got an epson Stylus color 600 that, when I first looked at it, showed the paper out light on solid. I tried to print a nozzle check but when the printer tries to grab paper, no parts in the paper feed assy moves. so I took the cover off and examined the mechanism. It seems that the little silver lever that print carriage pushes on to engage the paper feed mechanism is loose (it kinda rotates toward the front of the printer) and the 'pointer' on the print carriage does not push it. How do I secure this lever? Would fixing this get rid of the paper out light problem.

Also (soryy for taking so long)... After I removed the cover, everytime i power up the printer the two ink lights ar on solid, and the power and paper out lights are blinking. Can you tell me what this means?

Thanks in advance!
CHRIS... First: As to the PROBLEM that you are now having: "The two ink lights on SOLID and the power and paper lights BLINKING". This is a "FATAL ERROR CONDITION" that is sometimes not as bad as the name indicates...QUESTIONS: Prior to this error condition, do you recall your printer making any strange GRINDING or RATCHETING NOISES?...Did you ever hear [or see if you had the "Top Cover" open] the "Printhead Assembly"/"Print Cartridge Holder Assembly" crash or slam into the far left end/left side of your printer, usually just prior to those ERROR LIGHTS coming on?...A DIRTY and DRY "Carriage Assembly" can be the cause of the printers TIMING being thrown off. It can cause NOISES and carriage assembly SLAMMING, resulting in PAPER JAM/PAPER MISFEEDING errors and finally that FATAL ERROR CONDITION........ SECOND: As to that "little silver lever" that the "print cartridge holder assembly" pushes on, to engage the "paper feed assembly"... That lever that you are talking about, is supposed to be LOOSE and does rotate and lean towards the front of the printer normally, when not ENGAGED by the paper feed drive assembly. That lever would usually only cause a problem if it was JAMMED behind some of the gear assembly thats around it... It sounds like its in the CORRECT POSITION and even if it was not, you would not get that FATAL ERROR CONDITION. If it was in the wrong position, the paper feed would not engage correctly, resulting in a PAPER FEED ERROR LIGHT coming on, because no paper would feed into the printer [but no FATAL ERROR CONDITION]. Its confusing because a CARRIAGE ERROR CONDITION also stops paper from feeding in, but because of a different problem...THINK ABOUT MY PREVIOUS QUESTIONS IN #1 ABOVE AND LET ME KNOW YOUR ANSWERS... If I can help you, I will try...Good Luck! Denny Conway
by Denny Conway on Mar 27, 2003 at 4:32pm Add comment
Yes the printer did make a kind of grinding squek when it tries to pick up paper. But I think that I have fixed the problem...The problem was with the 'silver lever' not being positioned properly in time for the carriage assembly to push on it EX: when the shaft was rotated to move the lever down, it was fine, but when the shaft was rotated the other away in order to position the lever in the right place, the lever did not rotate back up far enough, thus causing the carriage to miss it. A question: Is there supposed to be a 'snap ring' on the end of the shaft to hold the big gear on? I was able to pull the gear off by hand.

Anyways...What I ended up doing was taking the spring of and stretching it slightly to give it more power, adding a washer just behind the silver lever to tighten things up to create more friction between the silver lever and the shaft. I then put a make-shift snap ring on the end of the shaft to hold everything in place.

The printer still grinds a bit when it picks up paper, but there are no error light and it seems to print fine.

Do you think this will last? What could be causing the grinding noise?

Thanks alot for your help Denny!
by Chris on Mar 28, 2003 at 1:23pm Add comment
CHRIS: It sounds like you did ok. One thing I have done in the past to help the ENGAGEMENT of the "paper feed drive assy", is to slightly TWEEK/BEND that "silver lever" inwards, towards the "print cartridge holder assy". Doing this causes that lever to lean-in towards the "holder assy", touching it sooner as it advances. It seems to apply more pressure onto that gear assy with spring that you were talking about. It's quite possible that when you stretched that spring, you accomplished the same thing, just from a different direction...I checked a parts breakdown just to be sure and there is a C-CLIP on the end of that shaft. It's holding the gear & spring in the correct position on that shaft. So you did the correct thing and it will probably last for a long time...REGUARDING GRINDING NOISE: I would still guess that its coming from the "carriage assembly", unless you already cleaned and lubed that assembly. You were already into the main gearing area of the paper feed drive assembly and probably would have visually noticed if any of those gears were going bad/cracked/worn/etc. You have to remember that the carriage assembly and paper feed system is basically connected together. A DIRTY and DRY carriage assy will stop the feed unit from feeding in, or even picking up paper, because it can cause a ERROR CONDITION...Its of course quite possible that you actually have a HARDWARE PROBLEM [bad part], causing your noise, but its usually the carriage assy. Its even possible that the noise is coming from normal wear and age. The rubber feed rollers are probably starting to get hard and may be making noise. You could use a rubber cleaner/rubber rejuvenator on them, but thats alot of disassembly and work, unless your actually getting misfeeds. I have never had to replace the rollers [yet]...If you have not properly serviced that "carriage assembly", you may want to do it, to at least eliminate it as a possible problem...Good Luck! Denny Conway
by Denny Conway on Mar 28, 2003 at 2:57pm Add comment
where could I possibly purchase a geard for the stylus 600? it is the one of the round white ones on the left hand side, it works with the paper feed. I pulled paper out of the machine backwards and that gear snapped off. Where can I purchase one, I have searched the internet with no answers. Any help would be appreciated. I can print if I hold that gear in place with my hand, so I know that it is that gear. I don't want to pay to get it fixed, the printer is not worth it. I probably just need to buy a new one right! (they are so reasonable now). But if I can just replace one little cheap plastic gear, that would be great.
by ellie on May 18, 2003 at 12:33pm Add comment
where could I possibly purchase a geard for the stylus 600? it is the one of the round white ones on the left hand side, it works with the paper feed. I pulled paper out of the machine backwards and that gear snapped off. Where can I purchase one, I have searched the internet with no answers. Any help would be appreciated. I can print if I hold that gear in place with my hand, so I know that it is that gear. I don't want to pay to get it fixed, the printer is not worth it. I probably just need to buy a new one right! (they are so reasonable now). But if I can just replace one little cheap plastic gear, that would be great.
by ellie on May 18, 2003 at 12:34pm Add comment
ELLIE: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. If you are going to try and do the repairs yourself, you can call the EPSON CONNECTION for SUPPORT @ 1-800-463-7766, or the "Epson Customer Relations Department" @ 1-562-276-1311 and either one should be able to tell you where the closest authorized "Epson Authorized Service Dealor is located, so you can order the part that you need. That is who you have to contact to be able to order the part for you. Its possible that they may need to see your printer to be able to correctly identify where the gear you need is located on their parts list. Once they are able to identify the gear, they will be able to tell you its availability and cost, plus shipping charges. You can call Epson Tech Support @ 1-562-276-1300 and they may be able to help you with a part number, but you will be normally charged for the help on a printer no longer under warranty. By going to the Epson web-site @ " http://www.epson.com/cgi-bin/Store/Help/HelpPartsDistrib.jsp?BV_UseBVC ookie=yes ", you can see a list of recommended vendors that you can order parts through. There are no parts lists available on-line to use or view, that I know of. The only other option would be to possibly find a old dead "S.C.600" and buy it just for parts use. You can check thru local Epson Dealors or possibly search thru on-line auctions like E-Bay. Just needing a gear you should be ok buying a cheep used "S.C.600" for mechanical parts only, if you could find one...I'm sorry, but the company that I work for does not allow me to research or order parts for people off "printer repair sites", just for the customers in our local area. They do allow me to help on this "printer repair site" in my free time, but my time is their time when at work...Good Luck! Denny Conway
by Denny Conway on May 19, 2003 at 12:37pm Add comment
Can you help me with my problem Denny?
My Epson Stylos colour 600 has given me really good service for the last two years, but upon trying to print a document recently I received a message to tell me that the printer was "off line".
I checked all the leads, printer to computer, power lead, tried it again, but still only this "off line" message.
So I disconnected the lead from the printer, and did a test as recommended by the Epson manual, and found that the printer was working OK, and the test print was OK too.

Could you offer any advice as to what might be wrong, and if possible how I can rectify this problem.

Thanks in advance,

Allan.
by unknown on Jun 24, 2003 at 1:26am Add comment
Allan: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. Your problem seems to be either in your PC/System, software, printer drivers, internal computer settings, or even your printer cable. I only work on the printers and you may need help from a Computer Technician. The only things you can probably do yourself is to try and eliminate possible problems. #1: You can delete your old drivers and download the latest available drivers from the Epson.com web-site. As drivers are FREE, I usually recommend trying those first if you have a communication problem. Bad or corrupted drivers can cause many problems. "DEINSTALL" [remove] your old drivers/printer first and then go to the "EPSON.COM" web-site. Look under "DRIVERS AND SUPPORT" and then click-on "DRIVERS AND DOWNLOADS". Look under the "Ink Jet Printers" for your "Epson Stylus Color 600" and click-on it. Once the "DOWNLOAD PAGE" opens, read the INFORMATION to locate your particular SYSTEM [Win's 95,98,ME,2000.etc.] and then click-on it. Follow the directions and read all the available information concerning your systems driver downloads. Finally at the bottom of the page, click-on "Printer Software Installation for Windows ___ [Epson Printers]", or the "Download" option button. After the downloading utility opens, read the download information available, make your choices and complete the installation...If that does not help, then #2: Try a different printer cable. If you do not want to buy one, possibly try to borrow one from a friend...#3: Try using a different software program to print from. EXAMPLE: If you were using OFFICE, then try WORD. #4: Actually take your printer over to a friend's and install it on their PC/System. Load new printer drivers and install your printer cable. Run a print job from that different PC/System and see if your printer works ok now. Using a second PC/System for testing, you will know for sure if your problems are in your Computer or not...If those suggestions don't help, then its time to get the help from a Computer Technician. Unfortunatly, you may not be able to get any further help from this "printer repair site", because we mainly work on printer problems. I do hope someone else can help you...Good Luck! Denny Conway
by Denny Conway on Jun 24, 2003 at 10:47am Add comment
I have a problem similar to one you answered for Chris on 3/27/2003. My Epson did crash while chaning ink cartridges. Now all lights come on, the head slams against the right side and a loud grinding noise occurs. Is this something I can fix at home?
by unknown on Jul 2, 2003 at 6:28pm Add comment
David: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem], or your printer may just need some cleaning and servicing. You need to eliminate possible problems. I suggest you clean and lube the "carriage assembly" first, as it causes the most noise type problems [such as slamming and grinding noises]. I will e-mail you some general information that might possibly help...Good Luck! Denny Conway
by Denny Conway on Jul 3, 2003 at 3:50pm Add comment
Denny
Got a stylus color 600 - wonderful machine (? years old) - Yersterday it run out of color ink and I replaced it normally - It wouldn't print color and started making grinding noises. I replace the cartridge with a second new one - still wouldn't print but now the black doesn't print - and the noise is worse - paper feeds OK. Some times when I switch the machine off wait then switch it back on with the paper feed button pressed it does nothing and eventually all the lights start blinking. Poor buggard is in pain - I'm sure of it.
by unknown on Sep 19, 2003 at 3:57pm Add comment
Merv: Of course there's no way for me to actually know whats wrong with your printer, but most GRINDING NOISES or RATCHETING NOISES come from the "carriage assembly. The carriage assy can get DRY and or DIRTY over time and cause those type noises and problems. I would recommend cleaning and lubing your printers "carriage assy", as this area causes most noise problems and the resulting strange problems. If you look inside your printer and you can see a lot of dust/dirt/hair/lint/etc, its a good chance the noise and or problem is coming from the carriage assyembly...AN EASY AND QUICK TESTS TO CHECK YOUR CARRIAGE ASSY: Take a white rag and carefully rub the front side of the long, round carriage shaft/rod/bar. This is the shaft that passes thru the "print head assy"/"print cartridge holder assy". This shaft is metal, looks like chrome and when not dirty, looks shiney. After you clean off the front of this shaft with a white rag, look at the rag. If it has a blackish/greasy look on it, then the carriage assy is probably dirty and should be cleaned and lubed. Check you e-mail for a message that I just sent you...Good Luck! Denny Conway
by Denny Conway on Sep 19, 2003 at 4:39pm Add comment
Merv: FOLLOW-UP TO FIRST MESSAGE...Unfortunatly the e-mail message and information that I tried to send you failed. This is the response that I received back: " Hi. This is the qmail-send program at typhoon.stormnet.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
<[email protected]>: 144.135.24.8 does not like recipient. Remote host said: 550 recipient <[email protected]> unknown. Giving up on 144.135.24.8. "...If you want to send me an e-mail message at [email protected] , I'll try to send you the info again. Sorry, but its too much info to post on this board...Denny Conway
by Denny Conway on Sep 19, 2003 at 4:49pm Add comment
I'm also having problems with my CS600 - prints black but no color. I assume my nozzles are clogged. No funny noises - just no color. Is there a web site that gives directions/schematics on how to disassemble and clean these things?


by Keith on Sep 20, 2003 at 9:45am Add comment
Keith: Sorry, not that I know of. I never recommend disassembly of an Epson Printer to try and remove and clean the printhead assembly. Normally it will either get damaged or out of its factory specifications. I only remove a printhead assembly to actually replace it. If you did want to do that much disassembly, you would normally have to try and locate a SERVICE MANUAL and buy it for reference...TECH NOTE: I DO NOT WORK FOR "FIXYOUROWNPRINTER.COM" OR "EPSON COMPANY"...You might want to try using the "printhead cleaning kit", available through the home page on "fixyourownprinter.com" and see if you can get the printhead nozzles to open up again. Its around $10.00 plus shipping and I'm told that it includes a syringe and some Epson Printhead Cleaning Solution. Epson fluid is designed to dissolve most clogs, especially if you use Epson inks. You can try it if you want to and see if you can get the printhead nozzles to open up again...REMEMBER: The "nozzles" inside the printhead assembly can be easily damaged by using to much force. Damage can even occur when you are using the printhead cleaning kit method, if you actually try to force the fluid thru the nozzle. Sometimes with too much force, the nozzles can be damaged. The correct method is to use the syringe to add the fluid into the nozzle and then leave the fluids set inside the nozzle for a couple of days, to try and dissolve a possible bad clog. Sometimes you might have to use the fluids several times to be able to disolve the clog in the printhead nozzles. Sometimes the clog will never disolve, or it actually damages the nozzles. The longer the clog has been in, the worse it is to remove. Again, if the cleaning fluids don't help, then its generally time to invest in a new printer. In some more expensive printers, you may want to get an estimate to replace the printhead assembly, but as a general rule, its not really economical to do in the small Epson Ink Jet style printers...Good Luck! Denny Conway
by Denny Conway on Sep 22, 2003 at 10:30am Add comment
Hi, I came across this page because I had a similar issue with the paper light blinking and the other two solid red on my 600. When I pulled my printer apart, I found out that the entire paper roller slid out of its housing. I opened up the bottom where the pads are to put the roller back in place, but I was wondering what is supposed to keep it from moving in the first place? I then had problems with the little rollers that rest on top of this roller. So I had to reset those too. Now, the paper doesn't feed that well and the paper is getting pulled in unevenly. This may have something to do with the extra pieces I ended up with. Is there a printer schematic somewhere that I can locate the place of the pieces that fell out? They don't seem all that important, but have to be there for a reason, right? I ended up with a small spring (about half a centimeter in length) that seemd to come from somewhere around the paper tray, but may have been shifting around in the printer for a while. I also have some sort of thin white plastic piece about 1.5" x 1" that seems to clip on to something because it has two short hooks and one long one that portrudes about a half inch. It also probably came from the paper tray somewhere, but it was already free inside when I took the cover off. Any help on any of these issues would be great, thanks
by Michael on Oct 29, 2003 at 9:58am Add comment
Michael: There are no parts lists, diagrams or schematics available to look at that I know of. You would probably need to try and see if you could even find a SERVICE MANUAL that you could purchase, to try to use as a reference guide for troubleshooting...EGUARDING SERVICE MANUAL AVAILABILITY: I have not actually checked, but I have been told that service manuals are available from: "NATIONAL PARTS DEPOT" @ 1-800-524-8338; "VANCE BALDWIN ELECTRONICS" @ 1-800-432-8542; "ATLANTIC EXCHANGE" @ 1-888-327-2822; "COMPASS MICRO, INC." @ 1-800-388-8595...You may find it easier to actually go on-line and check out each of these dealers, JUST TO BE SURE...Good Luck! Denny Conway......P.S. HERE'S SOME INFORMATION POSTED FROM ANOTHER PERSON, THAT MAY HELP: Master 10/05/2002 03:22:56 Re: Epson stylus adjustment programs. You can find any service manual or service adjustment program for EPSON inkjet printers at www.otd.com.ua. ...OR... SUBJECT: SERVICE MANUALS & SERVICE PROGRAMS...POSTED ON "FIXYOUROWNPRINTER.COM" PRINTER REPAIR SITE... Eva 2/14/2003 23:31:11 Re: Epson Color Stylus Error Codes. See www.findmanual.net - they have all service manuals and service programs. Due to them I fixed the same error on me C20! They are friendly!
by Denny Conway on Oct 31, 2003 at 12:13pm Add comment