unknown

asked Mar 18, 2003 at 10:16pm
-2
Epson Epson Stylus Color 600

Epson Stylus Colour 600

Denny........thank you so much - I finally got the print head nozzles totally clean and the self print test is perfect. All colours are bright and all lines have printed. THANKS :)

But would you believe it, yet another problem with this damned printer. It won't print any document at all from any program.

At first it looks like its going to print and the status monitor comes up with the document name, pages, timer etc but after a few seconds it gives an error message. First it said there was a communication error and I should check all cables and turn printer on. All were fine so I'm not sure what is going on there.

The next time it told me the printer is offline even though it clearly is NOT........

I went into the utilities and did a status check and its telling me there is an error and I cannot print.......

Any ideas because I have NONE!!!!!

One thing I can think of is the bi-directional thing. I bought the right parallel cable for my printer however, I'm not sure my computer has a bi-directional port. When I go into the spool setting box, the part where it says "enable bi-directional support for this printer" is greyed out and won't allow me to select it.... Again any ideas would be great...... Does this affect my printers ability to print.

Have I confused you yet? :)



Congratulations Corinne! After that long of time setting unused, not many people would have had that much success on opening those printheads, including me...FIRST: HERES SOME TIPS ON TRYING TO ISOLATE YOUR PROBLEMS.IF YOU HAVE AN EPSON INK JET STYLE PRINTER, ARE USING IT ON A PC/SYSTEM AND YOUR PRINTER IS GETTING COMMUNICATION ERRORS, TRY THESE STEPS TO CHECK OUT YOUR PRINTER...STEP #1: Unhook your printer cable from the back of your printer and turn your printer off for a minute and then power back on. This will clear out any possible communication problems/data, that might still be in the printers system... STEP #2: With paper loaded and the printer in a ready condition [no red lights/led's on], turn the power back off. With one finger, hold in on the "paper/resume button". Reach over with another finger and turn the power button back on, while continuing to still hold in on the "paper/resume button". When you can hear and see paper starting to be fed into the printer, release the "paper/resume button". The printer will now run an "Internal Self-Test" copy, checking out the operation of the printer. If the test copy prints out normally, then as a general rule your printer is ok. The test page not only has a nozzle pattern on it, but also a line of letters and numbers above the nozzle pattern that indicate certain internal memory checks and tests. You can run more self test copies, but if the first copy came out ok, the rest normally will also. Just because you have confirmed that your printer is probably ok [operational test only] does not mean it is not dirty, or causing copy quality problems, or causing noises and problems while it is operating. It just means the self test came out OK...STEP #3: With the printer cable still unhooked from the back of the printer, you should power down and turn off your PC. After a minute you can turn your PC back on...STEP #4: Once your system goes to a normal start/ready screen, open up your "printer properties utility". The first tab will normally be a "General Tab" and down towards the bottom right corner will usually be the "Printer Test Page" button. NOW YOU CAN REPLUG IN your printer cable to the back of the printer...STEP #5: Once the cable has been plugged in and there are no error messages up on your monitor, click-on the "Printer Test Page" button. If this test page/copy prints out normally, usually your communication between your PC and your printer is ok. At this step, I would recommend running this test several times, just to be sure... TECH NOTE: If you happen to get a copy printed out of your printer with just one, or two WIERD SYMBOLS/NUMBERS/LETTERS/MARKS on it [can also be several symbols, a partial line of symbols, several lines of symbols, or in rare instances the printer just keeps printing these wierd symbols], this usually indicates a COMMUNICATION PROBLEM. If a blank sheet of paper happens to run thru your printer, look at it closely. Sometimes one small dot, symbol, mark, or letter will be printed at the top left hand corner of the page [as you would normally hold the page to read it] and it can easily be missed. The two things that normally cause communication problems, are "CORRUPT/BAD PRINTER DRIVERS", or a "BAD PRINTER CABLE". If your printers "Self-Test" was sucessfull, the third thing that normally cause communication problems has already been eliminated. If the "Self-Test" had failed and you had been getting those WIERD SYMBOLS [sometimes no wierd symbols, just gets "Comm Error Message"], it would indicate a possible bad "LOGIC SYSTEM/BOARD". This is part of the printers Main [PCB] Board [Printed Circuit Board=expensive part/repairs]... You can delete your old drivers and download the latest available drivers from the Epson.com web-site. As drivers are FREE, I usually recommend trying those first if you have a communication problem. Bad or corrupted drivers can cause many problems. "DEINSTALL" [remove] your old drivers/printer first and then go to "EPSON.COM" web-site, under "DRIVERS & SOLUTIONS" and download new drivers for your particular Epson Printer model.... If you need to replace your printer cable you want a good quality, BI-DIRECTIONAL, PARALLEL PRINTER CABLE, with a rating of "IEEE-1284" printed on the cable. For best results, try to buy a cable in the 6 to 10 foot length. Longer cables start to break down the actual communication signal faster, so are generally not as effective. Non rated cables are generally poorer quality, not shielded as well, not always bi-directional and don't last as long [cheeper to make and cost less]. If your printer cable happens to be a "USB Cable", these usually don't cause problems as often, but its better to replace it with a new, or known good cable, just to be sure. REMEMBER: If you don't want to actually buy a new cable, then try a known good cable [borrow one from a friend for testing purposes]...IF YOUR "PRINTER TEST PAGES" COME OUT NORMAL AND LOOK OK, rerun the job that was causing you problems to start with. Your origional problem may still be there, unless turning your system off and on cleared out the problem. If it is, I would guess your problem is software related [other than the printers drivers], such as the program you are using [Word/Office/etc]. Try running you print job using a different software. If possible try your printer on a different PC, using the same type software. As a last resort, you may have to "DE-INSTALL" and REMOVE your "Software Program" and then load a new fresh copy of the same "Software Program". I'm sorry I can't really be of much help on software problems, I just work on the printers servicing/repairs/cleaning/etc...FINALLY: REMEMBER that a "VIRUS" will attack and show up more easily, when a printer is connected to a PC. The virus is in your PC, its just more readily noticeable when a printer is installed. YOU MAY NOT EVEN KNOW YOU HAVE A VIRUS, BUT IT CAN CAUSE PRINTER PROBLEMS BEFORE YOU NOTICE OTHER PROBLEMS HAPPENING. One of the strange things that some virus' cause, is that your printer just continues to run thru all the paper loaded in your "paper tray". Usually there is not any print on the pages, all the paper just continues to run thru the printers "Paper Feed Assy", untill your tray is empty. TECH NOTE: YOU USUALLY SEE THIS HAPPEN MORE OFTEN WHEN USING A "LASERJET PRINTER", THAN AN "INK JET STYLE PRINTER"...QUESTIONS: Do you have some type of "Antivirus Software" loaded onto your PC [example: Nortons/ McAfee]? If you do have "Antivirus Software" loaded, do you UPDATE it regularly [weekly/every two weeks/monthly]? REMEMBER: Virus' and veriations of current virus', pop up almost daily. If no to either of the two previous questions, you may need to have a "Virus Scan" ran for a possible virus. Especially if strange things are happening on your PC and printer...AS I don't do actual PC repairs and adjustments that much, I probably can't be of much help in that area. I'm part of the "old school society" and at 53 yrs, to old to even keep up on with my grandsons, let alone my three boys...IN CASE YOU CAN GET HELP FROM A PC SAVY FRIEND, OR TECH TYPE PERSON: What I can tell you, besides using the correct rated printer cable: Your PC's "BIOS SETTING" should be set to "ECP/EPP", or "ECP", or "EPP". The setting depends on the type system your using on your PC and its age. Older inkjer style printers and "Dot-Matrix' printers usually have their "BIOS" set to "Bi-Directional", "SPP" or "Standard". However there have been times when a particular PC and printer would not operate on ECP/EPP, ECP or Epp and had to use one of the older settings to be able to work. So you can see why you may need someone who is PC trained to do the changes for you...ALSO: Most PC's, especially older ones, may only have ONE "LPT PORT" installed, so its then harder to mix up where your printer cable attaches. Some PC's do have two "LPT PORTS" and its possible to use the wrong port and have problems. Most of the time LPT #1 is the port at, or near the top, on the back of your PC and is the one normally used. Its best to open your "printer utility", double-click on your installed printer [Epson Stylus Color 600], [next box opens] click once on "Printer" [to highlight it], scroll down to "Properties", double-click on it, [next box opens] click-on "Details Tab" and when it opens check to make sure that: under the "Print to the Following Port", you have "LPT 1: [Epson Printer Port] listed in that white box area; also check under "Print Using the Following Driver", you have "Epson Stylus Color 600" listed...AS A GENERAL RULE, WE DON'T RECOMMEND THAT PEOPLE EVEN ATTEMPT CHANGES IN THEIR PC'S "BIOS" UNLESS THEY KNOW WHAT THEY ARE DOING. THE WRONG CHANGE, ACCIDENTALLY, CAN CAUSE WORSE PROBLEMS FOR YOU...Again, Good Luck! Denny Conway
by Denny Conway on Mar 19, 2003 at 10:23am Add comment
Hi again Denny.........

I'm positive there is a communications error because now the printer just keeps printing pages of weird symbols - mainly a whole page of this one (~).

I went a bought a brand new cable with all the things you mentioned (bi-directional, IEEE-1284, shielded, not too long etc etc) and still nothing.

I think this just leaves me with corrupt drivers -does this sound right? Or could the problem be the parallel port itself?

Problem is, I'm not sure that I am removing/installing the drivers properly - I'm doing it through the Add/Remove Programs in the control panel. I have downloaded the correct driver from the Epson website but I'm not sure I'm installing it properly.

The printer is printing perfectly in the self test now so it would be a shame if I can't get it to work.

Thanks again Denny
by unknown on Mar 31, 2003 at 10:25pm Add comment
CORINNE: I'm sorry that I could not get back to, or answer you sooner. I was off work from 3/28 untill 4/2...Your right on the WIERD SYMBOLS, it is a COMMUNICATION PROBLEM. As you replaced the printer cable already, that normally only leaves either BAD/CORRUPT DRIVERS, or a DEFECTIVE PRINTER. As drivers are free, try those now...You normally don't need to use the ADD/REMOVE PROGRAMS UTILITY on an Epson Printer. Just open up your PRINTERS UTILITY and right-click on your Epson Stylus Color 600 "ICON" and then DELETE it. It's that easy on most Epson Printers to remove them. Then go on-line to the Epson.com web-site and download the latest available drivers. Use this "general information" as a guide: "DEINSTALL" [remove] your old drivers/printer first and then go to the "EPSON.COM" web-site. Look under "DRIVERS AND SUPPORT" and then click-on "DRIVERS AND DOWNLOADS". Look under the "Ink Jet Printers" for your "Epson Stylus Color 600" and click-on it. Once the "DOWNLOAD PAGE" opens, read the INFORMATION to locate your particular SYSTEM [Win's 95,98,ME,2000.etc.] and then click-on it. Follow the directions and read all the available information concerning your systems driver downloads. Finally at the bottom of the page, click-on "Printer Software Installation for Windows 600 [Epson Printers]", or the "Download" option button. After the downloading utility opens, read the download information available, make your choices and complete the installation...Good Luck! Denny Conway
by Denny Conway on Apr 2, 2003 at 9:48am Add comment
my computer crashed its a old one and can't find soft ware to get my epson to work i tryed to down load the soft ware but was unable to find it right now i'm without the use of my printer is there something you can do to heil me???
by Anonymous on Jun 29, 2003 at 1:42pm Add comment
Anonymous: FIRST: I'm sorry that I could not reply until now. I was off work from 6/26 until 7/2, while I moved my parents approximatly 300 miles, to live with my wife and I. There was of course, a lot of work that came in while I was gone, so I had to catch up on customers printers and equipment, before I could once again help out. I only help on the "printer repair site" when I have the free time. As I work for a company, my job has to come first...SECOND: FOR QUICKER HELP, YOU SHOULD POST YOUR OWN PROBLEM SEPERATLY, ON AN INDIVIDUAL MESSAGE BOARD. It's possible no one may actually help you because they did not read the board you attached your problem to. Sometimes we may just assume that your information was just a reply to that origional posting by the first person on that board and not even read your message. The best chance for help is when you open your own individual message board, listing your problem in as much detail as possible. Your chances of having someone help you, including me if I have the time, will normally be better. I don't answer e-mail requests because I'm an employee of a bussiness and my time is their time...The only place that I know of to obtain any Epson Printer Drivers, is from the Epson on-line web-site. You can delete your old drivers and download the latest available drivers from the Epson.com web-site. As drivers are FREE, I usually recommend trying those first if you have a communication problem. Bad or corrupted drivers can cause many problems. "DEINSTALL" [remove] your old drivers/printer first and then go to the "EPSON.COM" web-site. Look under "DRIVERS AND SUPPORT" and then click-on "DRIVERS AND DOWNLOADS". Look under the "Ink Jet Printers" for your "Epson Stylus Color 600" and click-on it. Once the "DOWNLOAD PAGE" opens, read the INFORMATION to locate your particular SYSTEM [Win's 95,98,ME,2000.etc.] and then click-on it. Follow the directions and read all the available information concerning your systems driver downloads. Finally at the bottom of the page, click-on "Printer Software Installation for Windows ___ [Epson Printers]", or the "Download" option button. After the downloading utility opens, read the download information available, make your choices and complete the installation...Good Luck! Denny Conway
by Denny Conway on Jul 3, 2003 at 9:28am Add comment
sir, can you show our to set up the colour because I've just put in new cartridges and only the black ink prints and no colour.

please help
gei
by unknown on Jul 15, 2003 at 4:40pm Add comment
Gei: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem or supply problem], or that your color printhead may be simply clogged. There can be several possible problems and I need more information, to be able to try and help you. Try to answer the following questions and then reply back using this same "printer repair site". I will try to help you further if I can...QUESTIONS: Are you using new Epson Ink Cartridges, or are you using refilled cartridges, generic cartridges, or third party cartridges [non Epson ink cartridges]? Are there any flashing red, or solid red lights/LED's on? If you open your Printer Properties and check the INK STATIS MONITOR, does the color show up as full or almost empty? Was the color printing ok, prior to installing the last color cartridge? Why did you replace the last color cartridge; was the ink light "Blinking" or on "Solid"? Do you use the printers ON and OFF switch to tuirn-on and turn-off your printer? [OR] Do you use a main power switch on a POWER STRIP or SURGE PROTECTOR to turn your printer OFF and ON? ...Denny Conway
by Denny Conway on Jul 15, 2003 at 5:09pm Add comment
Sir ,my name is Peter from Bulgaria.I have problem
because i dont have pin diagram for adapter MAC to PC.I have scaner logitech with connector MAC(like
PS2 for PC),can you show me pin diagram for this.
MAC to LPTl
tank`s
by unknown on Aug 12, 2003 at 2:45am Add comment
Peter: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. I just wanted to let you know that I can't help you because I don't work on Mac's or even that much on PC's. I just work on the printers. Even if that information was available to me thru a SERVICE MANUAL [and I doubt that it is], Epson Company will not allow their "Authorized Service Dealers" to release that information. You could possibly order a service manual on-line, but it may not even be of any use for what you are looking for...REMEMBER: I can't even promise you that the info you are looking for would even be covered in a service manual. Hopefully someone else may read your posting and be able to help you further...Good Luck! Denny Conway
by Denny Conway on Aug 12, 2003 at 11:44am Add comment
Hello - perhaps you can help. I have the Epson color 600 that fortunately prints well, however if I do not print anything for a few hours the printer will automatically go into the cleaning head mode the next time a print is requested. Is there anyway that this can be regulated

Thanks

Gary
by Gary on Aug 15, 2003 at 11:43am Add comment
By what I know there's no way to regulate such a behavior: it's the printer that decides when to execute the cleaning cycle.
by newuser on Aug 15, 2003 at 1:47pm Add comment
Gary: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. I'm sorry, but there's no way to regulate it, that I'm aware of. Those type of program settings are normally contained on a ROM CHIP [Read Only Memory chip], on the "Main Board Assembly" and cannot be easily changed. There is usually some type of timer mechanism that keeps track of certain information and then uses that info to determine when its necessary to perform the "printhead cleaning cycle". One way I'm aware of, is that it tracks how long a printer has been actually unplugged from its power source. When the printer is plugged back in and after a certain amount of time has elapsed, the cleaning cycle will start up. I would guess that a bad battery on the main board assembly, could corrupt that timer counter and may even possibly cause it to start the cleaning cycle at the wrong interval, but I really don't know...Denny Conway
by Denny Conway on Aug 15, 2003 at 2:11pm Add comment
Thanks for the replies. The printer is pemanently plugged in and switched on (although I have tried only switching on when I want to use it, but does the same head cleaning each time) and a new mother board battery made no difference. Something I will have to live with !

Gary
by unknown on Aug 15, 2003 at 2:48pm Add comment
Pls. help me how to fixed my epson stylus colour 600 printer the problem is all the lights of my printer are blinking and i already check all the necessary
solution but it doesnt solve the problem...

anybody can help me..
by unknown on Aug 19, 2003 at 12:23am Add comment
Rommel: As an "Epson Authorized Service Dealer", there's only so much information and help that I can legally give. There's of course no way for me to actually know whats wrong with your printer. It's possible that you may even have an actual HARDWARE PROBLEM [parts problem]...GENERAL INFORMATION REGUARDING WHEN ALL LEDS/LIGHTS ARE BLINKING/FLASHING: If all the LED's/LIGHT's are BLINKING/FLASHING on an Epson Printer, that indicates "Maintenance Request Error". The "Maintenance Request Error" is actually a "Waste Ink Pad Overflow Error"... Normally your remedy is to replace the "Waste Ink Pad/Pads" with a new one/ones and then reset the "Internal Waste Ink Pad Counter". The waste ink pads are normally housed in a black plastic box. They are located in the bottom of the printer, towards the front, just under where the paper starts to exit. You would have to remove the "Top Cover Assembly" to be able to get to the screw or screws that hold that assembly in place. If you cannot figure out how to remove the waste ink pad holder assembly [plastic box], you may need to actually get a SERVICE MANUAL, to refer to that removal procedure. I'm sorry, but I'm limited by Epson and cannot supply any further disassembly instructions...You may want to try doing a general search on the "fixyourownprinter.com" printer repair site, under WASTE INK PADS or WASTE INK COUNTER RESET PROCEDURE. You should be able to find quite a few references listed in the last six months and most included web-site links, for possible help on the reset procedure...I know this information is not much help, but at least you will know what your ERROR is...Good Luck! Denny Conway
by Denny Conway on Aug 19, 2003 at 9:51am Add comment
Hi,
I would very much appreciate a copy of the text files for indepth cleaning that was given to Corinne. I have a similar problem with a new black cartridge no black prints. No lights are on or flashing and printer thinks everything is okay. Thanks.
by Anonymous on Sep 5, 2003 at 1:31pm Add comment
hi Denny

when I turn my epson stylus 600 on the colour ink light stays on and if I try to print anything it says its offline...I've tried 2 different pc's and 2 different cables with the same result..the black ink cartridge is brand new and I think there is some colour ink left...same result when I switch to black only...tried the printer self test you mentioned but it just makes 'feed' noise, then stops...I'm pc savvy but not a printer expert, so anyway sounds like the printer itself is at fault...do you know if I could fix this myself or does it need professional repair (probably worth just getting a new one if so) ...?
thanks lots
by steve on Sep 8, 2003 at 7:16pm Add comment
Anonymous: I'm sorry, but I cannot send out those SAVED TEXT FILES at this time. For one thing you did not include your e-mail address, so I could not send them to you even if I wanted too. Unfortunatly my HARD DRIVE died on my computer and all my saved files were on it. Until the PC Techs can try and recover my files and information, I won't have any of them available...The only thing I can recommend, is to e-mail Corinne and see if she would be able to e-mail a copy to you...Good Luck! Denny Conway
by Denny Conway on Sep 11, 2003 at 1:19pm Add comment
Steve...I'M ASSUMING THAT THE COLOR INK LIGHT IS ON SOLID, THAT THE BLACK INK LIGHT IS NOT ON AND NO OTHER LIGHTS/LED'S ARE BLINKING. IF THAT IS CORRECT, THEN YOU NEED TO KNOW: If the color ink light/led is on solid then it is indicating that your color is empty. In a "Ink Error Condition" [such as your solid ink light] the printer will not allow any regular comunication between the printer and your computer system. On most Windows Systems you can still check the ink levels thru the "Epson Status Monitor" under the Printer Properties Utility. The Printer will not even allow its own internal Self-Test to be ran, until the color cartridge is replaced. It does not matter if that color cartridge is even full, if the printer thinks its empty, it will not allow operation to continue. With a solid eror light on, you cannot even print in black only, until that error light is corrected. At this point you need to replace the color cartridge correctly to correct that "Ink Error Condition" and find out if anything else is wrong. If you replace the color cartridge correctly, then that solid color ink light should go off and then you can run the Self-Test. If the Self-Test then failed, it would normally indicate a problem in the printer itself. No way to really know what was actually wrong, but its would probably be a bad or failing LOGIC BOARD/MAIN BOARD. Generally that part would cost more to replace than purchasing a new printer...Good Luck! Denny Conway
by Denny Conway on Sep 11, 2003 at 1:48pm Add comment
i have lost my soft ware to my epsom stylus 600 i have windows 98 disc but that wont let me load it please help
by lydia on Sep 24, 2003 at 8:30pm Add comment
Lydia: You can delete your old drivers and download the latest available drivers from the Epson Home Page at http://www.epson.com/cgi-bin/Store/index.jsp ...As drivers are FREE, I usually recommend trying those first if you have a communication problem. Bad or corrupted drivers can cause many problems. "DEINSTALL" [remove] your old drivers/printer first and then go to the "EPSON.COM" web-site. Look under "DRIVERS AND SUPPORT" and then click-on "DRIVERS AND DOWNLOADS". Look under the "Ink Jet Printers" for your "Epson Stylus Color 600" and click-on it. Once the "DOWNLOAD PAGE" opens, read the INFORMATION to locate your particular SYSTEM [Win's 98] and then click-on it. Follow the directions and read all the available information concerning your systems driver downloads. Finally at the bottom of the page, click-on "Printer Software Installation for Windows 98 [Epson Printers]", or the "Download" option button. After the downloading utility opens, read the download information available, make your choices and complete the installation...Good Luck! Denny Conway
by Denny Conway on Sep 25, 2003 at 11:09am Add comment
Aloha, My Epson stylus color 600 prints but theres perfectly spaced lines through all the printing weathe its text or graphics I've cleaned it a couple of times but no luck. Thank you for any help.
by Wolfe on Feb 4, 2006 at 10:53pm Add comment