asked Nov 23, 2013 at 5:22pm
Epson Epson WorkForce WF-3540

Epson 3540 printing issue

Hello All,
I recently purchased an Epson WF-3540, and it worked beautifully until it was time to replace the black ink for the first time. The cartridge is definitely seated correctly, and the printer reads the black ink level as full, but nothing will print in black. The printer goes through the motions, and spits the pages out with only the colored areas printed. I've done every maintenance task the handbook suggested for ink or printing issues, but nothing has worked. Is this just because It isn't Epson ink?