quintet

asked Oct 21, 2013 at 11:04am
Hp HP LaserJet 4M

HP laserjet 4m 13 paper jam doesn't grab the paper

Hi I have a HP laserjet 4m. It started giving me a 13 paper jam error. There is no paper stuck in it.

It never grabs the paper. If I print it starts to make that noise like its warming up for about 2 seconds then the noise stops and it says 13 paper jam, and it never grabs the paper.

I tested the manual feed on the top and that works fine. I get the error when I try to print from the upper tray or bottom tray.

Any idea what needs to be replaced?

Thanks
Let me get everything straight. What you're calling the bottom tray is the removable 500 sheet accessory tray? The 200 sheet cassette and the 500 sheet tray are both not feeding. The manual feed tray at the front is working OK. Is that scenario correct?
by moe on Oct 21, 2013 at 12:33pm Add comment
Yes that is all correct. One thing I just realized is I thought I was printing from the 500 tray but it wasn't. But now I have it using that tray and the paper went into the 200 capacity tray and got stuck.

So I wiggled that gray puller piece and now it seems to work ok.

If it starts not pulling the paper and giving me a jam error does that mean I just need a new puller for the 200 capacity tray?

Thanks
by quintet on Oct 21, 2013 at 1:41pm Add comment
You can always take them off and wash them. Scrub them with a nylon pad or steel wool to roughen them up a bit so they grab better.
by moe on Oct 21, 2013 at 4:13pm Add comment
Ok thanks if it stops working again I'll try that.

Thanks
by quintet on Oct 21, 2013 at 4:16pm Add comment