reble

asked Aug 29, 2013 at 8:01am
Hp HP DeskJet Plus

re: a new problem on the hp photosmart plus b209

I have a new problem with the printer. It prints the 1st 2 lines of what ever is sent to the printer then it just stops printing. The printers display says it is printing but it don't print. I have to hit the red x on the printer screen to stop the print. I ran the printer's self diagnostic then printed the print status report from the printers control panel. the report printed fine. I tried completely uninstalling and reinstalling all the software and drivers that go with the printer 3 times. I even manually checked the windows registry to make sure every single line that had the name of the printer in it was gone. Then I put the cd in the drive. The install prog came up like it should on a fresh new install. I went through the hole install routine start to finish. And still the printer prints the 1st 2 lines and stops printing.

Steve
And update. The printer works fine on the wireless connection via my router but the printer still only prints the 1st 2 lines when connected via the usb cable.
by reble on Sep 7, 2013 at 3:11pm Add comment