unknown

asked Jan 29, 2001 at 11:38am
Hp HP LaserJet 2100

Repetetive image defect - HP2100

There is an image defect on every page of output from the 2100 installed for a client, 3 inches apart, about 1/4" in size, that looks like the toner from the area 3" above it. An HP service page claims that a "fuser film unit" problem will cause a repetetive error every 2.95 inches.

Question: what is a "fuser film unit", where is it and is it cleanable, or is this a definite service call? Are there diagrams on the net of the workings of this printer?
Ben
The fuser is in the back of the unit -its the part that gets hot- it is possible that cleaning the lower roller will fix it but, i would run a few cleaning pages first- the manual tells you how. The customer can do this.
by unknown on Jan 29, 2001 at 2:42pm Add comment
I'd take the toner cartridge out first and examine the drum by rotating the gears with my thumbs. If you see the offending spot, then change the toner cartridge.
by moe on Jan 29, 2001 at 3:38pm Add comment