asked Oct 25, 2012 at 1:16pm
Hp HP Color LaserJet 2840

Hp 2840 Load Paper Problem

We have a HP 2840 that is displaying "load paper" even though it is loaded with paper in tray 2. It will print from tray 1 just fine. Any Suggestions? Thanks
The paper sensor arm is to the right of the pickup roller. When there is no paper in the tray, it drops into a slot and signals there is no paper. Exercise it up and down with your finger to see if it hasn't broken or gotten dislodged. The actual sensor never fails. Also check the slider at the back of the tray and make sure it is set to the correct paper size.
by moe on Oct 25, 2012 at 3:33pm Add comment
Thanks Moe. It was the sensor arm stuck.
by Bwolf on Nov 11, 2012 at 6:40am Add comment