asked Oct 2, 2012 at 9:50am
Hp HP LaserJet 4

HP LJ P3005 13.01.00 jam Tray 2

I have found the final issue with this intermitten issue. My printer parts supplier had 3rd party Sep pads (RM1-3783) that were not made corretly. After replaceing the tray 2 feed roller and sep pad the printer began 4 days of 13.01.00 jams in tray 2... After replacing the Tray 2 solenoid, Drive gear and tray paper P/U unit i went back to steps 1 and re-replaced the RM1-3783 sep with and OEM... sure enough after 4 days of parts replacements... new firmware update and lot's of foul language the printer ran perfectly..

Bottm line use ONLY OEM Sep Pad ASSEMBLIES RM1-3783
Yep, and even new OEM HP separation pads have problems. This is a testament to the sheer stupidity and poor quality of the design of the P3005.
by eric111 on Oct 3, 2012 at 7:56pm Add comment
I have worked on hundreds of 3005 printers and can only think of 1 time that I replaced the sep pad and that was because a chunk of it was missing. On this printer only the pickup roller needs to be replaced. Some of these printers have over 300K and are still working just fine with the original pad. The only time a sep pad should need replacing is when you get multi paging from the paper tray and on this printer to be honest I have never seen it. I have seen tons of false paper jams where due to a bad pickup roller it just does not pick up the paper.
by dmzcompute on Oct 3, 2012 at 8:14pm Add comment
bad OEM separation pad will actually cause misfeeds and jams from the cassette tray. It's a crap design.

Yeah, the P3005 is fine...until the formatter goes out, and a host of other annoying problems crop up after a small amount of use.
by eric111 on Oct 4, 2012 at 9:16am Add comment
I used to repair the P3005's on almost a daily basis. Multiple formatter replacements on the same machine.

"I have worked on hundreds of 3005 printers"

So have I. High failure rate...not a good thing.
by eric111 on Oct 4, 2012 at 9:12pm Add comment
Maybe not for you, but for us has proven to be a windfall. After all I work for a printer repair company and those P3005 printers have helped pay my salary over the last few years. Repairs are not that expensive and printer is fast enough where users decide to repair rather then replace. I will take that kind of model any day of the week.
by dmzcompute on Oct 5, 2012 at 6:27pm Add comment
Well, that's now the American way, isn't it. Products that break down in about a year. Buy a new one, support the disposable product economy. It's not about quality anymore. It's about maximizing short term profits and cash flow. Maximizing the number of economic "transactions," and printing fiat money out of thin air to facilitate the debt-based global financial system, controlled by the sovereign central banks and the five largest multi-national banks. Seems great until the entire system collapses under its own weight, and we ARE headed in that direction.

Sorry, I'll pass on that con game. I believe in the system that built the US economy. Quality, innovation, productivity and mercantilist trade policies.
- eric111
I too have been experiencing 13.01.00 jams from tray 2 or 3. I even installed a new (oem) pickup roller and separation pad and still have these issues.

I used to install third party pickup rollers and pads and figured it was a quality issue with the third party parts, but even after switching to OEM parts I'm still having jams.

I think it may be a recent quality control problem with hp parts since changing the roller and pad used to always fix 13.01.00 jams, but now it's hit and miss. Often times you can print a bunch of copies before it starts acting up, but you can hear the mechanism make multiple pickup attempts every few pages.

I'm tempted to try changing the pickup assembly and/or clutch/solenoid combo, but I'd hate to take the whole machine apart only to find out my suspicion about poorly made separation pads are correct.

Any ideas? If it is poor fabrication of OEM parts I'm sure HP will never admit it.
by ledxizor on Mar 21, 2013 at 5:19pm Add comment
You spend way more time analyzing your problem than providing info on it. The chances of it being a separation pad are exactly zero. Does the paper move out of the tray at all? Did you try watching what's going on from the opening at the back of the tray?
by moe on Mar 21, 2013 at 6:36pm Add comment
I would have agreed with your assertion "The chances of it being a separation pad are exactly zero." until I proved it in my shop that there are many bad separation pads being sold. I have spent many hours chasing phantom problems which in fact I caused by installing a bad OEM sep pad. These really have created havoc in my install base and have cost me alot of money in parts and repeat calls only to find it is the sep pad failing.
It makes no sense that the sep pad would be the cause of 13.01 errors but it is absolutely true. - Brushn228
You are right about HP never admitting to poor fab parts. But, that IS the America we live in Today - like it or not.

I have a 3005 with this same error and I will change out pickup rollers and pads and if this printer still gives me hell, then it's out to the trash and I will buy a new HP printer and be done with it.
by alex3000 on Apr 25, 2013 at 11:44am Add comment
It's not HP, it's all the crap coming out of China. Each succeeding generation of printers just gets worse. It's not like the Japanese. They actually got better and better at building stuff. The Chinese aren't learning at all. Buying a new HP printer is not the answer. You'd be better served buying a used older model BC (before China). - moe
"It's not HP, it's all the crap coming out of China."

Huh? HP outsources to Chinese manufacturers, and HP is well aware of the quality of the product they are producing. It's all about producing product at the lowest cost (maximizing short-term profits and cash flow), hence they go to China.
by eric111 on Apr 26, 2013 at 12:38pm Add comment
That used to be why they used Japan. Problem was Japanese wages kept rising so they turned to China. I remember when we used to perceive products coming from Japan as cheap and inferior and preferred American. Then the Japanese got better and better until their stuff was superior. I stopped buying American cars and went Japanese. Now the Americans, especially Ford have started putting out better quality and recapturing market share.
by moe on Apr 26, 2013 at 12:45pm Add comment
Ford never lost the truck and SUV market. Ford has been more astute than the other US car makers. They focused on what they do best.

Interestingly, the Japanese car makers started producing cars with fanatical quality control and automated production lines, using methods pioneered by Henry Ford.

Still, you have to give the Japanese credit for beating the US at its own game, and getting dominant market share. They gave consumers what they wanted, and that's what business is all about. Starting in the 1980s, the US automakers were producing cars with bad QC, based on a management priority of high production volume and short-term PROFITS. It proved to be a bad strategy. the Japanese exploited this weakness and dominated the auto markets with better quality, and a long-term strategy based on consumer demand. It's a great lesson in business management. NEVER screw the consumer, or you'll pay a big price.

If not for the Japanese auto competition, the quality of US autos would still be in the toilet. competition is always good for the consumer.
by eric111 on May 1, 2013 at 10:48am Add comment
DMZ stated in an earlier post that the only thing a bad sep pad will do is cause multiple sheet pickup. I totally agree with that. I too have never seen a sep pad go bad in a P3005. I've replaced lots of sep pads in other models. The only way you would get a jam caused by a sep pad is if 10 sheets got sucked up by the pickup roller and got jammed. What amazes me is that people will replace the pickup roller for multiple sheet feed. Duh!, the pickup roller is functioning just great if it's picking up a stack of paper. I won't believe that a sep pad will cause paper jams on single sheet feed as it is totally impossible. Only way I could see it happening is if it had a vise like grip that prevented the pickup roller from moving the paper. That is so highly unlikely, that I'll stick to my theory.
by moe on Mar 5, 2014 at 4:28pm Add comment
The only way a bad separation pad will cause a jam where there is not a multiple feed of paper is if the pad is damaged either the pad or the frame of the pad and it prevents the paper from even moving out of the tray. Very rare and usually only occurs after user has somehow damaged the pad when they try to "fix" a problem.
by dmzcompute on Mar 5, 2014 at 4:52pm Add comment
Sorry dude it's real. I can send you a sep pad that will cause the 13.01.00 jam as soon as you install it. I would have never believed it if I hadn't lived it. Just trying to be helpful as this has been costly to me and wish someone had shared their experience before I chased my tail because like you I knew a sep pad could not cause this problem.
by Brushn228 on Mar 5, 2014 at 4:57pm Add comment
I agree with Brushn, the P3005 tray separation pad will cause paper jams. I've seen it many times. I used to service this POS model almost every day. It's just a complete crap printer. - eric111
i'm having the same problem, i have changed all the rollers, and separation pad on tray 2.

Any ideas on what else it could be?


by unknown on Dec 18, 2014 at 1:59am Add comment
First check to ensure that the tray 2 pickup assembly is working. Look from the rear of the printer after you have selected a test page to print and watch the motion of the pickup assembly. If that is working properly I would put the old sep pad back on and see if it works. As posted above the sep pads on this printer have caused paper jams that look like a standard 13.01 that would be fixed by sep rollers. We have gotten used to changing these parts together and with this printer we can be fixing the jam problem by replacing the sep rollers then introducing it back in by installing one these faulty sep pads.
by Brushn228 on Dec 18, 2014 at 6:55am Add comment