montycurry

asked Jul 29, 2012 at 2:44pm
Epson Epson Artisan 700

Epson Artisan 700

My Epson Artisan 700 recently gave the following error message...

An error has occurred with the product. Turn it off and turn it on again. See your documentation for more information.

I have tried turning it off and on again without any success. I have looked in the owners manual as well. Do you have any suggestions?

Monty
Did you have a paper jam prior to receiving the message? With the printer unplugged from the wall reach in and see whether you can move the carriage unit towards the center of the printer. If so, look for residual paper on the right side where the carriage normally comes to rest. Remove it and then firmly and gently push the carriage all the way back to the right. Plug in, power on and see what happens.
by unknown on Aug 5, 2012 at 9:31am Add comment