asked Mar 9, 2012 at 9:08am
Hp HP DeskJet Plus

HP Laserjet 9065mfp thinks it's a 9000


At work we have two HP Laserjet 9065mfp's.

One works sporadically - it will stop and show a 49.5001 error but that's a seperate issue. This is #28. The other will not work except as a copier, and think's it's a 9000. I'm calling this one #27. #27 will go through it's boot cycle, then say 'ERROR' on the control panel. We cannot access the menus on it. From the web interface, it is reporting that it's a 9000 and there is an error about a bad scanner cable in the log.

We tried switching the system DIMM from # 28 (the one with the occasional 49.5001 error). For a little bit #27 worked with this DIMM. Then it just stopped with a 49.5001 error. While it was working we could log in to the web interface, and it looked like a 9065mfp.

So, we ordered a new DIMM for #27. Now, even with the new DIMM, we get the web interface for a 9000 with the bad scanner cable error.

Any idea what's up, or where I should look next? Replacing these is not an option. And we need to get them up and running because it's time for a maintence contract. We need to switch to a new maintence provider because the old one is dropping us, and we can't start a new contract with broken printers. Plus, the lack of printers is starting to take it's toll on business!

Thanks everyone!
You may have a bad formatter assembly. They are pricey. Part number is Q3639-69101.
by dmzcompute on Mar 9, 2012 at 4:24pm Add comment
Thanks, dmzomputte.

I have a co-worker who thinks that we need to flash the firmware - he's convinced that the printer thinks it's a 9000 because of bad firmware, and won't let the firmware upgrade go because it sees the 9065 firmware, but 'knows' it's a 9000, so it rejects the firmware upgrade. Any opinion on this?

My thought was a formatter as well (that's basically everything in that metal box once you take the plastic access panel off, right? Looks like a small motherboard with a few RAM chips, and plugs into the back of the printer with a plastic plug on it's underside?). Do you know if new ones are available, and where? All I was able to find were used and refurbished ones.
by Sean12 on Mar 12, 2012 at 6:18am Add comment
Parts Now!
Middleton, WI
tel:1-800-886-6688 or 608-276-8688

Depot International
Plano, TX 75074

Laser Pros International
Rhinelander, WI
tel:888-558-5277 or 715-369-5995

System Design Advantage LLC
Eagan, MN

Simi Valley, CA

Encompass Parts Distribution (Vance Baldwin, Inc.)
Fort Lauderdale, FL

Computer Exchange LTD
Lawrenceville, GA

Bradshaw Group, Inc.
Richardson, TX

TSA World, Inc.
Norcross, GA
tel:800-633-6626 or 770-417-2323

Westlake Village, CA 91362
tel: 818 879 2233

by dmzcompute on Mar 12, 2012 at 4:27pm Add comment