Sean12

asked Mar 9, 2012 at 9:08am
Hp HP DeskJet Plus

HP Laserjet 9065mfp thinks it's a 9000

Hi,

At work we have two HP Laserjet 9065mfp's.

One works sporadically - it will stop and show a 49.5001 error but that's a seperate issue. This is #28. The other will not work except as a copier, and think's it's a 9000. I'm calling this one #27. #27 will go through it's boot cycle, then say 'ERROR' on the control panel. We cannot access the menus on it. From the web interface, it is reporting that it's a 9000 and there is an error about a bad scanner cable in the log.

We tried switching the system DIMM from # 28 (the one with the occasional 49.5001 error). For a little bit #27 worked with this DIMM. Then it just stopped with a 49.5001 error. While it was working we could log in to the web interface, and it looked like a 9065mfp.

So, we ordered a new DIMM for #27. Now, even with the new DIMM, we get the web interface for a 9000 with the bad scanner cable error.

Any idea what's up, or where I should look next? Replacing these is not an option. And we need to get them up and running because it's time for a maintence contract. We need to switch to a new maintence provider because the old one is dropping us, and we can't start a new contract with broken printers. Plus, the lack of printers is starting to take it's toll on business!

Thanks everyone!
You may have a bad formatter assembly. They are pricey. Part number is Q3639-69101.
by dmzcompute on Mar 9, 2012 at 4:24pm Add comment
Thanks, dmzomputte.

I have a co-worker who thinks that we need to flash the firmware - he's convinced that the printer thinks it's a 9000 because of bad firmware, and won't let the firmware upgrade go because it sees the 9065 firmware, but 'knows' it's a 9000, so it rejects the firmware upgrade. Any opinion on this?

My thought was a formatter as well (that's basically everything in that metal box once you take the plastic access panel off, right? Looks like a small motherboard with a few RAM chips, and plugs into the back of the printer with a plastic plug on it's underside?). Do you know if new ones are available, and where? All I was able to find were used and refurbished ones.
by Sean12 on Mar 12, 2012 at 6:18am Add comment
Parts Now!
Middleton, WI
tel:1-800-886-6688 or 608-276-8688
http://www.partsnow.com

Depot International
Plano, TX 75074
tel:866-846-2431

Laser Pros International
Rhinelander, WI
tel:888-558-5277 or 715-369-5995

System Design Advantage LLC
Eagan, MN
tel:1-800-947-0007

Nexicore
Simi Valley, CA
tel:800-603-4424

Encompass Parts Distribution (Vance Baldwin, Inc.)
Fort Lauderdale, FL
tel:954-723-9191

Computer Exchange LTD
Lawrenceville, GA
tel:770-806-3939
800-883-0800

Bradshaw Group, Inc.
Richardson, TX
tel:972-331-2139

TSA World, Inc.
Norcross, GA
tel:800-633-6626 or 770-417-2323

TKO ELECTRONICS INC
Westlake Village, CA 91362
tel: 818 879 2233


by dmzcompute on Mar 12, 2012 at 4:27pm Add comment