Ink_Guru

asked Jan 26, 2012 at 5:08am
Hp HP Color LaserJet 1500

HP P4015 41.3 Printer Error

Hi, I have read a few threads and forums on the 41.3 error. However, I need your help.

The printer was printing fine for numerous previous months. Then one Monday morning got the 41.3 error. I checked all the tray's and the size matches on the printer and the software and everything matches up as it's all A4.

We had a technician come out and give the printer a clean and change the rollers etc. hoping this would fix the problem and kinda did for about a week.

The problem is when we use tray 3 which is a bulk 1500 page feeder, which we have had no problems before. Tray 2 prints and feeds fine. But when we use tray 3 it works for a bit then shows the 41.3 error and also prints various blank sheets off, as we need the bulk feeder this a a problem. Any suggestions or help would be much appreciated?
Sounds like the solenoid that release the paper feed rollers from tray 3 has an issue. The tech will probably have to strip down the feeder to get to the right side to find out if that is the issue.
by dmzcompute on Jan 26, 2012 at 5:26am Add comment
Thanks for your reply turned out that it was the bulk feeder tray that was the problem. So basically had to get a new one rather than being charged to repair it. Will sell the old one on ebay or something to make some money back. The printer now works fine, thanks.
by Ink_Guru on Feb 14, 2012 at 1:58am Add comment
Got similar issue with paper tray 2 - I already replace the Solenoid on tray 2 also replace the pickup assembly for tray 2 - update the firmware - ran the cold reset - change media for a different brands - prints ok from manual tray - when I print the engine test print fine just one sheet- when send two sheets is when the error appears - 41.3 - any suggestions? / thank you.
by antoruiz on May 6, 2013 at 11:35am Add comment