asked Oct 25, 2011 at 8:15am
Hp HP LaserJet 4

HP Laserjet 9000dn Error message 41.3

Keep getting an error message for tray 4 (41.3 Unexpected size tray 4) I have double checked to make sure the tray settings are correct in the tray itself as well as via the control panel. We've even tried a known good tray 4 from another 9000 printer. It's random, I was able to print 20 pages from tray 4 with no problem, went to print another 10, got the error message. We've changed the fuser, paper pickup unit, still getting random jams. Any ideas? I'm at a loss with this one.
i had this problem once and fixed it by replacing the registration assy, strangely it only affected tray 4.
the fixed rollers on the paper input unit are driven by the registration assy maybe these slip and cause the paper to arrive late?
hope this helps.
by laserphil on Oct 27, 2011 at 11:26am Add comment
I will give that a try. Thank you very much!
by unknown on Oct 28, 2011 at 6:46am Add comment