dwp171

asked Aug 31, 2011 at 7:46am
Hp HP Color LaserJet 2840

HP Color Laserjet 2840 blank pages

Hi,

I have a Color Laserjet 2840 that prints blank pages for normal print jobs but performs copy jobs normally. i.e. I can put a sheet on the scanner bed, tell it to copy, and it prints the copied page perfectly, but any normal print job (including printing reports from the menu) just comes out as a blank page.

Any suggestions on what I should do from here?
will that be black and white type print jobs and reports only? did you do a config print out which should contains all the colors as well?
by seriously on Aug 31, 2011 at 3:12pm Add comment
The config print out puts out two blank pages. Thanks a lot for your help!
by dwp171 on Sep 2, 2011 at 6:07am Add comment
Best guess is the formatter has issues. The part that reads and translates the scanner unit is working but the the part that produces the test pages and/or pages from the input port is not working.
by dmzcompute on Sep 3, 2011 at 9:24pm Add comment
Would you recommend replacing the formatter? Or is there another test you would run beforehand to verify before ordering a new formatter? - dwp171
I would guess the formatter as well. The print engine seems to be working, so the only thing it could be is the formatter part of the printer not doing its thing.
by moe on Sep 6, 2011 at 10:57am Add comment