unknown

asked Jan 5, 2011 at 4:47pm
Unknown Printer

printing problem on samsung clp510

i could print config and menu page but cannot print demo page. when printing demo page first page comes out with little smear of magenta colour and then it says paper jam. i can see the colour image on the transfer belt.
seconly customeer can not send any print job (this is secondary)
any help.
thanks