asked Dec 10, 2010 at 2:29pm
Hp HP DeskJet 1100

error code

I have a HP 1100 laserjet printer. When you turn it on it goes thru its self check ok. After the self check all three lights stay on. If I then hold down the big green button for the secondary check only the big green light stays on. Any hints as to what the problem might be? Any help would be appreciated. Thanks for your time.I am trying to fix this for my mother-in-law who thinks she has to print out every email she gets.
My book says that's a beam error. That would necessitate replacement of the laser scanner assy.
by moe on Dec 10, 2010 at 3:27pm Add comment
Sometimes a beam error can be caused by a bad toner cartridge. Remove the toner cartridge and turn on the printer and see if it comes to the same error. If it does then yes the laser/scanner assembly is bad. If not try another toner if you have one even if empty.
by dmzcompute on Dec 10, 2010 at 6:01pm Add comment