moe

asked Dec 8, 2010 at 1:39pm
Hp HP Color LaserJet CP3505N

HP CP3505N 10.92.02 error

10.92.02 Cartridges not engaged. I've fixed a bunch of those on the older 3700/3800 printers. This printer is very low mileage (50 pages according to customer) and all the locks look like they're engaging when you close the door. Customer says if you play with it, the message goes away, but if you print a few pages it comes back.
The error refers to the magenta slot. First thing would be to try another magenta toner cartridge. If no help then you want to check the gear alignment. I will forward you a paper with full instructions.
by dmzcompute on Dec 8, 2010 at 4:48pm Add comment
Update. Replaced the Magenta cartridge, no help. Marked the ends of the cartridge drums and the Magenta is not rotating. Going to take the side off and see if I can tell why it's not rotating.
by moe on Dec 9, 2010 at 2:35pm Add comment
Update 2. Removed right side of printer. Disabled cartridge check and defeated door interlock. Cartridge locks on both sides firmly engage and cartridge drive moves out and spins.
I noticed when I was taking it apart that it had been physically dropped on the back right corner. Banged it straight with a hammer so I could take the cover off.
I ran it with the cartridge check disabled. It printed the black and white config pages OK. I then tried to do some color to see if there was any magenta present. Every time I tried a color page, it gave a 49.2FA7 error and ejected a blank page. The error relates to firmware and memory DIMMS. Tried it several times with the same scenario. Interestingly, I couldn't get an engine test with it in Diagnostics Mode.
Here's something really weird. I had swapped Magenta and Cyan cartridges for one of the diagnostic checks and the cyan cartridge had a magenta stripe across the drum afterwards???
Hammer is still laying next to the printer. Resisting urge to Office Space it.
by moe on Dec 9, 2010 at 4:03pm Add comment
Moe as strange as it appears if you have a 3600 or 3800 formatter you can use it in the cp3505. It will work for testing. Try one and just run the pq troubleshooting pages to see if you get any magenta. Still have a feeling that that bottom gear may be one tooth off which will cause this type of error. The other item is that small board on that side as I did have one that was bad and caused all sorts of weird issues.
by dmzcompute on Dec 10, 2010 at 5:06am Add comment
dmz, you were right about the gears. They were all off and by more than a tooth. Realigned all of them, put it back together, crossed my fingers and....10.92.02 error!! AAARRGGHH!
by moe on Dec 11, 2010 at 2:04pm Add comment
Moe on the right side inside the toner cavity are little white plastic ledges 1 for each color and they should all be seated all the way down against each black ledge. Make sure the magenta is all the way down.
by dmzcompute on Dec 11, 2010 at 9:52pm Add comment
The levers are all down. The drives are retracted. Took it all apart again and found all the gears misaligned once more. Realigned them all and very carefully reinstalled the drive, made sure everything was properly keyed. Powered it up and it failed again. Given the fact that it was obviously subjected to a hard impact, something must have been screwed up that is going to be almost impossible to correct. I think I'll cut my losses and give up on it.
by moe on Dec 12, 2010 at 11:58am Add comment
It could be the mda unit as this is what turns the gears. If you have a spare I would try it.
by dmzcompute on Dec 12, 2010 at 6:28pm Add comment
It could be the mda unit as this is what turns the gears. If you have a spare I would try it.
by dmzcompute on Dec 12, 2010 at 6:35pm Add comment
An Error Occured 10.92.02 Cartridge not engaged , open and close front door.
by unknown on Mar 17, 2014 at 11:34am Add comment