bemos

asked Dec 7, 2010 at 10:06pm
Hp HP LaserJet P2015D

HP Laserjet P2015D Fatal Error

i got a p2015d that displayed fatal error, all three bottom lights (attention, go & ready) on, on second pressed displayed the same lights pattern. according to manual, that because of formatter error. yesterday changed with a working formatter from another printer, turned it on, but the error lights still the same. is there any solutions?

thanks
What happens if you put the formatter that you think is bad into the printer the working one came out of?
by moe on Dec 7, 2010 at 11:16pm Add comment
It would help if you followed the instructions in the manual. Yes it can be a formatter error, but could also be something else. The manual says to turn the printer off and then back on. If the error is still there, then to disconnect the i/o cable, turn the printer on and perform and engine test. If the engine test is successful re-connect the i/o cable and if the issue is still present, then replace the formatter. I would think if the engine test does not work, then the dc controller has issues.
by dmzcompute on Dec 8, 2010 at 4:43pm Add comment
@dmzcompute : when i tested the printer, i unplugged everything (unplugged the cable from computer too), is that the i/o cable that you meant? already switched the printer couple of times too.
@moe : will try to do that, i forgot to do that. silly me
by bemos on Dec 9, 2010 at 8:27am Add comment
Did you perform the engine test? Do the motors turn when you turn on the printer? If they do not then as I said before I would think the dc controller has issues. One item if this is a new printer to you is to make sure the voltage is 110V if in the US as I once had a 220V unit someone got and naturally it did not work on 110V. If the unit is 110V and you use 220V then it is already blown.
by dmzcompute on Dec 10, 2010 at 5:12am Add comment
i did the engine test, pressed the engine test button while turned on the printer, but nothing happened, only indicator lights running in sequence and stop with three buttons light on. heard motors turn but only for short time. this is a 5yrs old printer. also tried to soft reset, turned on while holding the go button, tried couple of times, no respond what so ever, only light sequence and stop with three buttons light stayed on.
by bemos on Dec 10, 2010 at 7:34am Add comment
You press the engine test button after turning on the printer and waiting for the motors to stop turning. If after pressing and with paper in tray 2, the test does not work, then the issue is the ecu/powersupply unit.
by dmzcompute on Dec 10, 2010 at 6:18pm Add comment
did that already, but i got couple of components fell off the board, now i need to try resoldering the components before do the engine test, or can i do the engine test without the board?
by bemos on Jan 9, 2011 at 7:13pm Add comment
Don't need the formatter to do an engine test. Thousands of people have baked their boards and this is the first time I've heard of components falling off the board. I'd put them back in place and bake the board again. Too hard to solder surface mount components.
by moe on Jan 9, 2011 at 11:04pm Add comment
I would think if components fell of the board then oven temp was way to hot and I am sure some other items on the board are now fried. Also hate to correct Moe, but the formatter needs to be connected to the ECU on this model to perform an engine test.
by dmzcompute on Jan 10, 2011 at 4:37am Add comment
I stand corrected. Never tried it on the P2015 without the formatter. I just assumed that like all the other HP models, the engine test originated in the Controller or ECU, so it didn't need the formatter to be in. Learn something new every day.
by moe on Jan 10, 2011 at 8:44am Add comment
thanks all guys.
will try to resolder the formatter board first, before do the engine test. hope this time it works ok.

thanks
by bemos on Jan 21, 2011 at 10:15pm Add comment
too many of the small components fell off the board. i think i should get new board than try to resolder this. thank all guys
by bemos on Feb 3, 2011 at 4:28am Add comment