unknown

asked Sep 16, 2010 at 4:01pm
Hp HP Color LaserJet 2840

HP Color Laserjet 2840

Our printer gave us a black bar on the drum symbol and a flashing exclaimation mark on the control panel and quit providing copies. We replaced the Q3964A Imaging drum and now the drum symbol still shows even a larger black bar and exclaimation symbol still flashing and will not extinguish.
Can not use copier. Fax is send only. HELP!!!