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asked Sep 15, 2010 at 6:54pm
Hp HP Color LaserJet 2840

hp 2840 error code 10.004

Hi,

Our HP Colour laserjet 2840 is displaying error code "10.004 Supply error reinstall" when we've just put in a new imaging drum.

Any ideas on how to fix? It's the first time we've put a new imganing drum in - what could we have done wrong?

Thanks for your help. Michelle
I think they ship these with an orange plastic cover on the image drum chip (I might be thinking of the cartridges too), if left on it'll block the contacts from reaching the chip giving an error like this. Make sure all orange plastic parts are removed.

Its possible the drum is bad, I know there are some of these being remanufactured so the chip itself could be bad. Is it a new HP drum do you know? Reman. would have to come in a generic box & most likely also say it on the sticker of the drum itself too.
by Sharpie on Sep 16, 2010 at 5:48am Add comment