unknown

asked Apr 22, 2010 at 8:37am
Hp HP Color LaserJet 2840

HP Color LaserJet 2840 Engine Error

I have an HP Color LaserJet 2840 with "Engine Error" message. It will start and initialise in the usual way with no strange noises and go to 'Ready'.

If you then ask it to print a config report it will start the process and the give the Engine Error message with a tick to continue. If you press the tick button it will try to continue but the Engine Error message will be displayed again. It will not print anything so I cannot see the error log.

It will go through the cleaning mode process and feed paper through so the paper path must be clear. The carousel turns perfectly well and it will calibrate.

But anytime you ask it to print a report or demo page it will give the Engine Error.

Has anyone come across this before and got a successful fix, please?
Regards
David