asked Jan 14, 2001 at 10:28am
Unknown Printer

KX-P4410 Jam 02 and chatter noise

Hi Moe.

Overnight, this printer developed the problem of not accepting the sheet of paper after getting past the feeder roller. Thus the Jam 02 error. Also at the same time, a dull-chatter noise has developed.

Thanks for any help you may have.
Sounds like the spring in the pickup roller clutch assembly has popped out of place. You will have to remove the paper pickup roller assembly (complete) and once you have it out you can see right away that the spring has probably popped out of it slot. This is an indication that the clutch mechanism should be replaced soon..
by Ray on Jan 15, 2001 at 7:11am Add comment

Hi Ray,

Thank you so much for taking the time to respond.

I have since examined the developer unit which seems to be hard to turn. I am thinking that this would cause the clutch chatter due to the stress from the extra load. Is this plausible?

Also, you were correct... the wound spring located at the end of the pick-up roller had slipped its' slot. On this unit it is located on the right end of the pick-up roller shaft and was easy to reset.

One other variable is that the printer will accept the paper if manual pressure is applied.

Thanks for any further thoughts...


by Sam on Jan 15, 2001 at 5:04pm Add comment

The developer unit should turn with only a little bit of resistance. If it is binding, there could be your problem. ( they are supposed to last for 90,000 pages but most only go for 45 - 50 k.
If you replace the devloper and the paper jams still occur, then that clutch assembly you reset the spring on will probably have to be replaced.
(Developers are about $200.00 CANADIAN )
by Ray on Jan 16, 2001 at 5:50pm Add comment

Hi Ray,

Again, thanks for your response...

I am fairly certain that the developer unit is putting undue pressure on the drive system, so I am currently trying to obtain said unit for the least cost. quoted $113.98 US for the unit which lists for as much as $197.99 US at Staples. I realize the investment, but I just invested $109 US for a new drum unit, so I'm committed at this point.

I'll post again next week after I receive the developer unit and get it installed.

Thanks for your help.

by Sam on Jan 18, 2001 at 2:05am Add comment

Hi Ray.

I am one happy camper! After installing the new developer unit, the system is running fine. No more noise (from the clutch) and paper is also feeding properly.

I've had this printer for about 6 months now and expect to have it for many months to come. I also have found a source for the service & parts manual which will be invaluable in the future if and when other problems arise.

Thank you for your valuable time and input. It makes all the difference!

All the best,

by Sam on Jan 23, 2001 at 1:54am Add comment