unknownasked Oct 7, 2009 at 1:00pm
epson artisan 800 ink pad warning
It says: "The printer's ink pads are nearing the end of their service life. Please contact Epson support."
I've found with Epson printers you need to be able to override their warnings otherwise the printer is no good, never works for long. I've kept my RX620 going for months by continually overriding their warnings. Thanks for any help in advance.
It's unfortunate you are experiencing an issue with your printer and we acknowledge your concern. At this time we recommend contacting our techincal support team so they may diagnose your issue. Our staff may be reached at (562) 276-1300 Monday to Friday.
Here to help,
So I downloaded the ink pad counter reset utility program and ran it. It didn't work. I got a message that said it wasn't necessary. Hey, when I turn on the printer, all it does is beep and blink that infernal message, the touch pad is totally unresponsive - the printer is DEAD and the reset is unnecessary? Okay, so I'll just get a new printer!
At the Epson support site they said you could get discount on a new printer through the "customer loyalty program" if you had this problem, so I thought I would at least give Epson a call and find out what their price would be.
The technician was very understanding, took all my info, name phone number, printer model, serial number, date of purchase, etc. He said, "Unfortunately, your printer has reached the end of its service life"", and I thought "Yeah, so I'm SOL, right?"
He said, "Did you register your product?"
I said, "I think so, I usually do register all my hardware."
He said, "Just a moment", and put me on hold for about 30 seconds. He came back and said, "You are still under warranty so we are going to send you a new printer."
I said, "How much will it cost?"
He said,"It is covered by warranty, so there is no cost."
I said, "How much for shipping?"
He said, "Shipping is covered, no cost. We will require you to send the old printer back to us."
I thought, "Okay here comes the gotcha - that thing is heavy." I said, "How much to send it back?"
He said, "We cover that, too. We take your credit card number and authorize $265 in case you don't send it back. But when you do, there is no charge."
He said, "In addition for your trouble we will send you another set of color cartridges in addition to the ones that come with the printer. We will ship tomorrow and you should received the printer in 2 to 9 days."
Then he said, "Just a moment let me check on the shipping", and he put me on hold for 20 seconds.
He came back and said, "Actually I made a mistake about the shipping", and I thought 'here it comes, I'll have to pay all shipping', but he said "Actually, we will ship FedEx overnight and you should receive the printer Friday."
Finally he said, "Do you feel we have handled your problem to your satisfaction?"
I said, "Absolutely! THANK YOU!!"
A couple of years ago I went through a "support issue from hell" with HP on another printer. I never got any support and had to figure the problem out myself.
This was a totally different experience.
Epson, you treat your customers right!
Well, I called Epson support and the best they would do for me is give me a code for their customer loyalty site. the code allows me to buy (i.e. get suckered into) another Epson printer at a "discount". The discount is 10 dollars less than what I can buy one for on Amazon (Epson Artisan 835).
I am hoping the new printer will have a setting that allows me to turn off the automatic head cleaning. Maybe that will save me some ink.
Any suggestions would be appreciated. This is a nice printer and is barely used. I would hate to have to just throw it away. I mainly use it for scanning and printing CDs, hardly for photo or full page prints.I just purchased brand new ink cartridges.
Thanks for you help!
1. Download the Free Utility - http://www.EpsonReset.com
2. Run the utility and click READ WASTE INK COUNTER
You'll get kind of this message:
6.61\% (661 of 10000)
0.48\% (82 of 17000)
119.81\% (19410 of 16200)
3.54\% (1929 of 54513)
I downloaded the WIC utility, but didn't pay for the reset step. I ran the utility after resetting the printer using the free Epson utility and I says it is at 40\% on both parts. Try to print one page (unsuccessfully) and the counter immediately goes to 100\%+.
I'm reluctant to pay for these other reset utilities without knowing if they are any better. There is a site selling the Epson Adjustment Program that I think includes a reset tool. Has anyone tried that?
I'm not about to pay a service center for something I can probably do myself. Question is, were do you get the pad or is it possible to clean the pad and reuse it? I read on Epson's website that replacing the pad will most likely be cost prohibitive. These dang printer companies are crooks. I've also got a useless Brother Laser printer that will cost more than the printer did new to repair. Parts for it are very expensive.
Can anyone help on the Epson Ink Pad?
I turned it back on and the first time I tried to print I got the same message. I was furious!!
I called the 562 Epson number. I thought 562 was Long Beach/Los Angeles area code but apparently it's somewhere in India. No matter though, I actually enjoy speaking to people with dialects.
One thing I've learned is that no matter how pissed off a product makes you, the person on the line did not make it that way. Although I was frustrated with the printer and the reset utility, I made sure to be courteous to whoever I was speaking to. It took me about 3 times to explain the problem I was having and all the steps I had already tried. After the rep realized we had tried everything possible, she gave me the phone numbers of 3 authorized service centers.
I was ready to hang up when the rep asked me if I was satisfied that she had done everything possible to remedy the problem. I answered her No, I am not satisfied. There must be a way to resolve this. I asked to speak to her supervisor.
I explained that there is nothing physically wrong with the printer, everything works fine, but that the only problem is Epsons counter. I explained that the pads have been replaced and there is no longer a reason the printer should not work. After going back and forth a few times they asked me how long ago I bought it. I told them I didn't remember but it wasn't over 2 years old. Apparently this is a magic number and allowed them to replace the unit. I gave them a credit card number to hold a deposit against and I received a new one after a few days. It's working fine.
A word of caution though, don't wait to return the printer. They only give you 7 days.
Watched this guy: https://www.youtube.com/watch?v=V_CVB4nw-KI
I did not want to buy pads and wait to fix it so I opened it up and the were DRENCHED, after what you all had said and the guy in the video I was thinking they would be kinda full... They were very full. SOOO I washed them.... my hands are black my nails are black! EWWW and the pad were wasted. I had read on a link somewhere to try makeup sponges and replace the pads with that. I have a ton of those (or did) So Thats what I did!
Then the hard part.... I did not like you all pay $300 for this printer so I bought the program I saw here:https://www.youtube.com/watch?v=56W_VztIhl8 I think it was about $8 US money. I felt that I could risk it and if nothing else warn you if it did not work. Well It did! FYI I run Win7 I now have a great printer! With the steps I found here and on Youtube! Thanks!
And for the guys on here, since you may not have makeup sponges (not that I am judging if you do ;) ) Look at this post up a ways
"Re: epson artisan 800 ink pad warning by printerrepairpros (5/9/12 12:56 AM) reply + / -
The waste ink pads, and there are many in this unit, are available as a kit for about $17-18 plus tax and shipping. Fairly simple process to replace. Hope this helps"
I don't care if you get the program or not, I just thought I would share with you how I got it to work. :) Since it seems to be a big dead end for everyone that has posted here, except for the printerrepairpros guy that does not live close to me. Or I would have took him up on the offer to get the reset and saved the $8. I also bought new ink off amazon for $10. I hope it works as it is after market. And I am thinking of getting the CISS and installing it. http://www.cisinks.com/?gclid=CMDnx4jM5LQCFSFyQgodZ3kAqA But I am not sure if I trust that yet. SO There you go. I don't know how else to prove to you I am not the seller of that program other then I Live in Washington State and when I got the program I paid in pounds not $ with pay-pal
Issues & Solutions:
NOTE: A CIS/Bulk Ink & Waste ink tank system only makes $en$e if you do more than just the occasional print job. Refillable cartridges (& a Waste ink tank) MAY make more $en$e depending on your print volume...
(1) Software: The Ink Pad Counter Reset utility runs under Windows XP and MAY require a couple of attempts before it resets properly. (The official Epson Waste ink Counter Reset Utility is available at:
(Only resets if value exceeds max...)
(2) Waste Ink: Allowing waste ink to continue flowing to the Waste Ink Pads only delays the mess of the Ink Pads overflowing. (A Waste ink tank from eBay solved this issue for me nicely.)
(3) Print regularity: All ink jet printers dry out and start clogging if not used routinely. (Printing a couple of pages each week seems to keep things from clogging up too badly. Top quality CIS and Bulk inks help with the occasional need for using Printer Head Cleaner solution.)
(4) Tubing run: Some minor modifications to the printer case may be are required to prevent crimping the ink tubes. (Carving a few bits of plastic out of the way solves this.)
I got all the pieces for my "system" (Printer, CIS, Bulk Ink, Waste tank, and Waste Ink Counter reset software) off eBay several years ago for less than the full retail cost of the printer alone. After ~2 CASES of paper, the co$t savings are significant...
my Epson Artisan 800 ( px800fw ) with Win 7 and this Epson link ,at the first attemp, free, fast and very easy to do :-)
let me know if it works for you too guys !
What goes on here is the feed rollers use friction to grab at the top sheet of paper. They depend of the sheets being slick enough to peel off only a single sheet...
Items that might help:
(1) Clean out the pickup roller area of accumulated paper dust. Clean the rollers as well. (access through slot where duplex mechanism goes)
(2) Reset paper tray "stops" for the paper size being loaded.
(3) Switch to higher end paper of higher "weight" (24# vs 20#).
(4) "Fan" sheets apart before loading into the tray.
(5) Keep tray at least 75\% full. (Seemed to happen more frequently when tray was <25-50\% full.)
Hope the above helps...
You terminally skewer the manufacturer (Epson) with NO mention of the specific issue(s) you were having with your Epson that brought you to the "conclusion" that discarding the baby with the bath water for a new bath tub is the ONLY rational answer. And you do so in a forum devoted to helping folks with issues on Epson printers they are still trying to use... (i.e. are trying to keep their baby.)
Not sure I 'get' your point other than you are angry with Epson about some unspecified thing...
Sounds a lot like: ""Having issues with that Ford you own? No problem: Disregard fixing it; Don't investigate the issue; Ignore what you have already invested in it;
Just go out and buy ANYTHING EXCEPT a Ford.""
For others of like mind, I offer the following:
Epson is no better nor worse than the other folks in the retail consumer products game. They ALL make assumptions about the use, usefulness and longevity of their products that are intended to support their corporate bottom line. If they make things TOO good/last TOO long, they won't be able to sell the latest version or "update". Obviously, that "logic" works for THEM: i.e. How many versions of the iPhone, iPod, Windows OS, etc. are there, each one "better" than the last and a "MUST HAVE" purchase...
Those who tend to push their equipment beyond what supports corporate profits tend to learn what they can do to keep more dollars in their own pocket and out of the corporate coffers. It is not fool proof, it does require additional investigation and work, it can sometimes be more painful than just buying a new one, BUT it works for many (like me). If you have unlimited funds to throw at the problem, go for it; buying a new car when the ash tray gets full works or the tires wear out works for some folks (i.e. it IS a possible solution). I'm just not one of those folks...
Disclaimer: I am an end user and do not work for a repair shop, Epson or anyone else. I DO use the products offered for sale by OctoInkJet.
How Ink Jet printers work:
... Within the Print Head Nozzle, an electrical current causes the ink to boil which spits a small portion of ink onto the paper. The individual Nozzles depend on a continuous ink supply to provide cooling, prevent clogging, etc. to maintain operation of the printer.
... The Head Cleaning sequence uses ink to attempt to clear/clean the Print Head Nozzles by flushing the area with ink directed to the Waste ink area. (Waste Ink System STRONGLY recommended.)
... Obviously, running the Print Head Nozzles dry is a lot like boiling a pan of vegetable soup dry on the stove top: It is going to have dried vegetable gunk left when the fluid is gone. And rinsing it with fresh soup (Head Cleaning sequence) is not going to get it back up to snuff.
(1) Ink-Jet inks are not very water soluble (Pain to get off your hands and prints don't generally 'run' when they get wet).
(2) Head Cleaning with ink may not be 'aggressive' enough to clear some clogged Nozzles (May need to use a chemical solvent).
(3) Head Cleaning with ink WILL NOT recover from a problem caused by wear & tear or physical damage (Should be obvious).
(1) Print Head Nozzle clogging seems most likely. (Affects only Black, Cleaning cycle not helping)
(2) Black Nozzle is more clogged than a Head Cleaning ink flush can fix. (Printed while Black ink was dry, Cleaning cycle not helping)
(3) Print Head failure seems unlikely. (A single Waste Ink warning indicates relatively few total cycles on the printer.)
(1) Use an ink solvent/cleaning solution to remove the severely dried up ink in the Print Head Nozzles.
(2) Replace the printer Head. (I have NOT found a source for replacement heads so far.)
(3) Replace the printer.
Several companies sell Cleaning Kits/Solutions specifically designed to dissolve ink.
=> This website in the header area above:
=> eBay, Amazon, etc: Search for "Epson Print Head Cleaning".
=> InkProducts: They posted a video on severe cleaning process: youtube.com/watch?v=U2MavsyvHmY
Free WIC Software (for US/Canada printers: Requires you 'register' your printer...):
Hope the above info is of some help...
(1) Printer Model: Artisan 800, R320, etc.
(2) Type Ink desired: Dye vs Pigment. (Pigment generally more $)
(3) Pre-filled with ink vs empty. (Empty generally less $)
(4) Auto-reset chipset: Tells printer the "ink level" in the cartridge.
I have found mine on eBay. Auto-reset chipset, Pre-filled, Dye ink for the Artisan 800 units are currently running ~$40-$90 on eBay. Personal choice is to get a CIS that has larger Yellow and/or Black 'tank' since those 2 colors seem to be used up more quickly than other colors. I also use a Waste Ink collection tank (aka "Printer Potty" from OctoInkJet: also via eBay) to avoid the mess of ink overflowing the waste pads.
Most of the CIS systems come from China, so specific Manufacturer isn't particularly available or relevant.
maybe you will have to buy the reset key as i had to do that when the reset from epson website no longer work
I have used the free EPSON WIC utility and several paid WIC utilities on my Artisan 800 and older EPSON printers. Like you, I used the EPSON util until it stopped working. At that point, I ended up getting a paid WIC Reset utility.
I have had very GOOD luck using the paid version from the same folks who make/sell the "Printer Potty" Waste Ink collection system I also use:
I have experienced no "runs ONLY under WinXP" or other issues with their utilities. You can also DL the Program and use it to check your WIC counter BEFORE purchasing a Reset Key. This will at least verify that the program (1) runs properly on your system and (2) recognizes your particular model of printer.
how do i override the error
associated with the ink pad replacement on my Epson 800
The need to replace it will depend on how many times you do head cleanings.
You have to use the WIC Reset Utility to get it reset. I've used WIC on various printers in the past and all have been successfully reset. The keys can be had on eBay for a few pounds (or whatever your local currency is).
There's also the question of cleaning up the old pads/ink.