docusk

asked Aug 13, 2009 at 3:55am
Hp HP Color Copier 150

HP2550 L L/jet still printing lines across images

I posted on this subject last month with no replies.
The problem is still this:-
Lots of problems with the LJ, Arranged for an Instant Repair contract. Lots of phones to India and so forth and the outcome was that I needed a new Imaging drum This arrived with the engineer and it was the wrong one. A replacement arrived by post on the monday and wss easily installed.
On printing out a page of a charity newsletter, the images, three of e=them, emerged with thin (1mm) blue lines across each image placement box, not outside at all. The lines are 33mm apart.
This is useless as I do a lot of newsletter printing and the output is laughable.
The printer is fine with B & W work, even the images don't have lines.
Now. I have bombarded HP with e-mails, been on a long chat with someone and when that closed with no solution, I tried a chat again and after a few minutes that was terminated! Quite abruptly.
The contract was to cost me £150 odd for the telephone help and the cost of whatever parts supplied. I have e-mailed the instant repair unit with no success.
I'm desperate, gone back to an old HP 960 cxi which does a job but not so good as the L/jet.
Does anyone have any ideas what is causing the blue lines?
Can I clean the rollers on the imaging drum and can I also try cleaning the fuser rollers with Isoprpopyl Alcohol and kitchen roll?
I've just scrapped a Samsung CLP-300 so I don't have a backup. If the Imaginf drum isn't at fault, what can it be?
Yours frustratedly,

docusk
-1
The cyan toner is not turning. Have you replaced it?
The carousel could be out of alignment.
Page counts and consumable levels?
by unknown on Aug 13, 2009 at 11:12am Add comment