Steve3175

asked Feb 2, 2009 at 7:43pm
Hp HP Color LaserJet 2840

HP2840 Paper Jam in Tray 2

I get a paper jam in tray 2 each time I use it. When clearing it, I note the one page has not gone through at all but is stuck at the very beginning of the feed and has a "cut" on the leading edge. Does anyone have any help for this? Suggested parts for replacement?
Paper feed roll and or separation pad are likely suspects
by Scytex on Feb 3, 2009 at 3:29pm Add comment
well firstly make sure the paper is in specifications standard a4 80gsm plain

if it is in specs then check the tray guides are set correctly

also check the paper handling settings on the menu

they are accessed via menu-system setup-paper setup-tray 2-tray 2 size/type make sure these are a4 plain

also check the driver settings under control panel-printer/printer & faxes- Right click on the printer- properties-printing preferences-paper/qaulity make sure this is also set to a4 plain

if this is and it continues to jam at the pickup feed then your looking at replacing the Pickup assembly


hope this helps
by unknown on Feb 3, 2009 at 3:31pm Add comment
FOR Scytex...paper feed roller and separation pad are for tray one only
by unknown on Feb 3, 2009 at 3:34pm Add comment