unknown

asked Dec 17, 2008 at 1:53pm
Hp HP LaserJet 5SI

HP LJ 5si dropped off network...

It was working fine until it was accidentally unplugged and now no one can print to it. It's on and "Ready" but will not reply to pings. The users have tried powering down and back up again but that did nothing. This has happened before but the admin who fixed it is retired and there is no on site technician.

Anyone have any ideas?

Thanks!
from the control panel print a configuration page
press menu key until you get to test menu then press
items until you see pcl configuration page press select

at the lower left corner of the config page you will see a MIO
menu it should say I/O card ready or not ready

you may have lost your network interface card located on the
left panel should say Jetdirect HP. comes out with 2 thumbscrews.

if replacing make sure power is off and this site can help you with a walk through for entering a new address into the card.
by Scytex on Dec 17, 2008 at 3:05pm Add comment
Probable cause is the printer is set for dchp and when the power was restored the printer found a new ip address. Go to the MIO menu of the printer and work your way thru answering or changing to yes most options and change dchp to manual and then change the ip address to the correct address and it will probably work.
by dmzcompute on Dec 17, 2008 at 7:02pm Add comment
Scytex,
I'll have the user check that out.

dmzcompute,
I had one of the users print out a config menu to verify the IP address and it is what it should be.

Thanks for the replys, fellas.
by unknown on Dec 18, 2008 at 5:42am Add comment
If all else fails you can perform a cold reset which sets it back to factory defaults so you will have to go in a manually config and make sure the DCHP is off becuase default is on and try to reconfiguire. Also as far as the network setting on the config page. Check out your packets being recieved and sent. Make sure its getting info its probably sending but not recieving. If your getting alot of bad packets then most likely the cable or network card is going out. The cards dont fail alot on this model but I replaced one last month for intermittent network drops.
by nivek on Dec 18, 2008 at 6:20am Add comment