unknown

asked Sep 29, 2008 at 6:08pm
Hp HP OfficeJet 5610

hp 5610 all-in-one

Help! My printer is suffering a carriage jam.
A spoon shaped latch is blocking the sled from leaving home station. The latch is cupped around a vertical portion of the sled. Gentle pressure has been applied to just about everyting but nothing moves. When powered up I can see the sled start to move but is trapped by the latch. The point of engagement is just below a white metal strip and is about 2.5 cm below the rail on which the sled rides.

When the printer is powered up, there is a fast paced thumping. A message appears telling me to clear the carriage jam and try again. That has been done to no avail. I have also powered up and pulled the power plug also to no avail.

The mishap occured when cartridges were being replaced. They have been removed and reinserted several times. They appear to be properly positioned.

Thank you for your help.