ckball52

asked Jun 17, 2008 at 9:15am
Hp HP OfficeJet 5610

HP 5610 WinVista Changing Default Margins

14 month old OfficeJet 5610 works fine on my WinXP Desktop with Quicken, 2007 Office Suite, Wordpad, Notepad, Clickbooks. Most of my docs are set for .5 margins all around, which are the default non-printing area of this printer.

New LapTop WinVista Home Premium: bottom margin keeps changing to .586 or .59; all the same apps installed, self-test is fine, margins still fine when plugged into the Desktop. Per 5 HP Chat sessions(!) I have uninstalled and reinstalled the software 5 times, both with my CD and their download; the last time they insisted it was Word and disconnected me!

Ran HPs driver check, says they are up to date. Phoned HP Cust Support who (of course) offered a 2-week $35 tech support. When I pointed out I could buy a new printer about the same cost, they told me to buy a new $10 CD, which is supposed to have newer WinVista Drivers than their Website!?!

While I wait for that dubious fix to arrive by snailmail, I wondered if anyone knows anything about this problem?
I have the exact same issues. I have gone through a slew of steps with HP with no success. When I print off the alignment page everything is offset to the left and not centered from top to bottom of the page. This means I cannot print labels, business cards or anything else that has specific margins.
Has your issue been resolved at all? If it has what did you do?
Thanks,
Kelly
by Anonymous on Jul 11, 2008 at 9:45am Add comment
Not resolved. I am thinking about hooking it up to another computer and printing over the network. A REAL PAIN.
I have an appointment with Toshiba tomorrow to see if they can suggest anything.
by ckball52 on Jul 11, 2008 at 10:24am Add comment
I have hooked up the printer to another computer and no difference. One laptop is an HP Pavilion and the other is a Dell Inspiron. The HP and the HP printer were purchased the same month. One laptop runs XP (Dell) the other is WIN Vista Home Premium as well. I had no issues with my other HP all in one before it died and it lasted over 4 years.
I have been chatting with HP online chat and via their e-mail several times and get the same canned answers/suggestions. I think it has something to do with the print cartridge alignment, because the test page is not right. They also suggested it was my word program and told me to download avery -- I printed the labels from my Avery Wizard in Word.
Maybe I should send the printer back to them with shipping charges due.
- Anonymous