unknown

asked Dec 18, 2000 at 10:08am
Hp HP LaserJet 4

HP 5P/5MP cancel job

I have been unable to cancel a Photoshop image print job which keeps printing page after page with only 1 to 4 rows of jibberish text. The computer job (Mac) has been canceled, the printer cable disconnected, but the machine keeps spitting out pages. Hold ReSET button for 5-10 seconds, no change. Hold GO and ReSET buttons for 5-10 seconds, no change. GO only, ditto. Have not been able to find a recommended procedure at either the HP site or in the newsgroups.

You have been most helpful once before, and I continue to be EXTReMELY impressed with your efforts to empower the community to fix their own hardware. The world needs more people like you!

Joe

Definitely a weird one. Turn the printer off and hold the reset button while powering it back on. Continue to hold the button for about a minute till all the lights quit flashing. This will do a factory reset.
by moe on Dec 18, 2000 at 1:31pm Add comment