asked Dec 20, 2007 at 1:07pm
Hp HP LaserJet 5SI

HP 5si error 58.3

A client is complaining about a HP LJ 5si giving them a 13.2 paper jam error about every few pages when printing from tray 1. They open a shut fuser access door and it will cycle through again and usually pickup page and print. After getting 13.2 error a couple times they now get a 58.3 error. The tray 1 does not lift paper up to pickup roller. It appears the tray 1 assembly needs replaced. Is this a good assumption? I replaced it once in July '06.

Your assumption is correct. 58.3 indicates a tray#1 lifter malfunction. Was the tray#1 assembly you used to replace it in July '06, a rebuild? In any case, that is your problem.
Good luck!
by Anonymous on Dec 20, 2007 at 1:47pm Add comment