asked Nov 3, 2007 at 2:13pm
Hp HP Color LaserJet 3800DN

HP laserjet 3800dn

I am getting a 10.92.03 cartridges not engaged error. I've been reading the posts on aligning cartridges etc. but heck, I can't even get the right side cover removed so I am in really in bad shape.
Any help, would be appreciated...
Good call Moe. Attached is another link which gives a better dwsciption and shows pictures of what to look for. I know I had one with the last item on page 3 and one of the worst repairs I had to make ever.

by dmzcompute on Nov 3, 2007 at 8:15pm Add comment
Thanks dmzcompute for the pdf. This particular one helped me to identify that the cyan cartridge lock was broken similar to the image on the page 1 of this pdf.
How difficult do you consider this repair? Any place to find step by step instructions, starting with removing the right side cover... :)

PS Thanks to Moe for responding as well.

michael k - Anonymous
See if the doucment in the link below helps. The issue is with the yellow cartridge and has nothing to do with alignment.

by dmzcompute on Nov 3, 2007 at 3:47pm Add comment
I've done a couple of those latch replacements and it is definitely not a job for the do-it-yourselfer. The cover is the easiest part, it's all uphill from there. On a scale of 1-10, it's a 19 in difficulty. I think HP covers the repair even if you are out of warranty.
by moe on Nov 3, 2007 at 4:50pm Add comment
I would not try and repair this printer myself. First off the job is very very difficult and most important hp has a service note on this item which is good thru 2008 which will repair it for you at no charge as long as you bring the printer to an authorized hp service provider.
by dmzcompute on Nov 4, 2007 at 8:15am Add comment
Thanks, I'll do that.
You guys have been very helpfull and I appreciate it very much.

Michael K - michael K
I did my first today, only took 4 hours, instructions were a little off.

There are 4 white posts that the instructions say have to go as far to the left as they can, unfortunately that's about a quarter inch too far...

by Stephen on Nov 8, 2007 at 7:22pm Add comment
Stephen I have done 2 of them. One for the locks and the other for the broken piece that holds the bar in front. Both times I ended up talking to my self with some colorful language. Not an easy job and not looking forward to having to do any more.
by dmzcompute on Nov 8, 2007 at 7:59pm Add comment
I think I could do one in an hour now... considering that I took the main drive off of the one I did today 4 or 5 times.

Next time I put in one of these kits I'll test it with the side cover off, and I won't put all the wires back in the guides first.
by Stephen on Nov 8, 2007 at 8:28pm Add comment
I have an error message: 10.92.03 cartridges not engaged; does anyone know how to fix it?
by paleksiak on Oct 16, 2009 at 6:07am Add comment
This thread appears to be a couple of years old but I am having the same issue and was wondering what you did to fix the problem. Is this still covered by HP as stated above? I don't want to call a repair person if I can get this fixed by HP or even do it myself.

Thanks for the help.
by unknown on Jan 11, 2010 at 1:00pm Add comment
Service note has expired. Doing it yourself is possible but it is not an easy job and I am an experienced tech.

by dmzcompute on Jan 11, 2010 at 7:20pm Add comment
guys, 10.92.01/00/02/02 cartridge not engaged is not the same error as "cartridge not locked" cartridge not locked means one or more locks broken. cartridge not engaged is a totally different thing. - jrob44
remove screw on back of printer after opening top door.

remove screws in hand grip

then with a small screwdriver release the catches in front and on top

right cover should come off easily
by jrob44 on Sep 16, 2010 at 3:06pm Add comment
Actually most cases of cartridge not engaged IS because the lock(s) are broken therefore the machine can't lock in the cartridge to engage it & can result in giving both errors. Sure it's 2 different errors but usually locks still need replaced in either case.

If the locks are black then they are the old style, new locks are made of white plastic & seem to be made of a tougher plastic, never seen the white locks break yet.
by Sharpie on Sep 17, 2010 at 1:10pm Add comment