ewilso2

asked Sep 4, 2007 at 6:33am
Lexmark Lexmark Optra R

Lexmark Optra R+ Error 28 Load paper tray one

I have two Optra R+ that says 28 load paper tray 1 on every time I try to print from there. I put a new D roller on since it was worn out, but still same error. It leaves a small black streak on the top sheet of paper in the drawer but does not feed. Tray two feeds fine and all else works ok. I have switched a working tray and still the same problem. Thank you!
It would seem the roller is turning as you are getting what sounds like rubber residue on the top of the page indicating the rubber is not grabbing. I would think that the possible cause is the new D roller you replaced. There aren't any OEM rollers available anymore, so it could possibly be a bad aftermarket roller.
by moe on Sep 4, 2007 at 8:25am Add comment
I actually did buy a new old stock D roller and it looked and fit fine. Like most thing, I suspect I am overlooking something obvious. :( - Anonymous