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asked Aug 13, 2007 at 1:59pm
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HP Digital Sender 9200C

Got an error code "49.FF81" showing on the control panel. Could this be a problem with the formatter or a dead memory back-up battery?
Most times with 49 errors it relates to a firmware error. Are you able to turn on the sender without getting the error or does it come up when turned on. If you can get the sender to come to ready, the you may want to upgrade the firware using the web browser interface. Just open your web browser and type in the ip address of the sender, download the upgraded firmware from hp and drag the upgrade to the upgrade link.
by dmzcompute on Aug 13, 2007 at 3:56pm Add comment
Here is the link to upgrade firmware.

http://h20000.www2.hp.com
by dmzcompute on Aug 13, 2007 at 4:01pm Add comment
49.ff81 is a hard disk error, or at least, it has been when we've had this error. You can try to reinitalize the hard disk, details on following page from HP:

http://h10025.www1.hp.com
by Anonymous on Aug 13, 2007 at 4:48pm Add comment
Did you try removing the JetDirect 615N? (That's the card I've seen in this model)
by Stephen on Aug 13, 2007 at 9:13pm Add comment
same scanner, same error.

It has no EIO hard drive installed. I would like to remove the jet direct card for further troubleshooting but can't figure out how.

Does anyone have a service manual for this model? I can remove the two silver thumb screws but the network card won't slide out.
by toy4two on Sep 5, 2007 at 3:43pm Add comment
someone mentioned upgrading the firmware, can you do that if you can't even get to the ready menu? I get this error before any menus.
by toy4two on Sep 5, 2007 at 3:45pm Add comment
Once the thumb screws are loose the card should slide out, you might have to wiggle it a little.
by Stephen on Sep 5, 2007 at 4:50pm Add comment
got it thanks! Found a 2nd hard drive, its dead. Formatting an old laptop drive in FAT32, will drop in and see if it will work.
by toy4two on Sep 5, 2007 at 4:51pm Add comment
hmm put in the newly formatted drive and get:

Internal Disk not initialized. Call support.

I tried power cycling and holding START but never got the option to initialize the disk. I notice a service menu but it has a pad lock on it (I'm the only tech here and I don't have the password).

Anyone know how to initilize a new disk?
by toy4two on Sep 5, 2007 at 5:06pm Add comment
#
Disconnect the Digital Sender from the network and reboot. Make sure that the device is not displaying any error messages.
#
Complete the following steps to perform a disk initialization:

1.
Turn off the Digital Sender.
2.
Turn on the Digital Sender.
3.
While the product is performing its memory count, hold down the right-hand side of the control panel Start key.
4.
When the three status LEDs are illuminated, release the key.
5.
Press key 5 once until the display window shows INITIALIZE DISK .
6.
Press key 6 once to initiate the disk initialization. The Digital Sender reboots.

- unknown
Boy, I sure hope this thread continues, as a lot of the posts could have been written by me.

Right now my 9200c has an amber LED below the Start button, so even though everything else appears to be right, ie, network addresses, Attention light off and formatter light blinking normally, nothing happens when I push Start to send an email.

Ideas, anyone?
by usarmycwo on Oct 24, 2007 at 6:12am Add comment
You can download the tech manual from HP.COM. It shows how to initilize the hard drive
by unknown on Nov 1, 2007 at 8:57am Add comment
I found the answer on another forum.
by toy4two on Nov 1, 2007 at 9:05am Add comment
Im having that same issue. How or where did u find the answer. Thanks - Anonymous
Folks, here's what fixed my problem: simply unplugging the power cord.

Note I didn't say to power off. No, I did that many times. It's unplugging the power cord that does the trick.

My thinking is that as long as the power cord is plugged in, there's still voltage going to the motherboard, just as in a modern PC, and whatever problem the machine has stays around. Unplug, replug, and the system does a cold reboot, fixing whatever it was that caused this problem.

by usarmycwo on Nov 1, 2007 at 4:07pm Add comment
Sorry - when I unplugged the power cord, the screen never came back - it's forever black. I'm not quite sure what to do - the ready and data lights are lit but it never seems to cycle through the hardware/firmware tests... - jdigjudy
When I unplugged the power cord, I think it fried something, as now when it boots, the screen - jdigjudy
OK here it is... turn on the unit wait for all three lights to light up they will only be lit for a few seconds... then hold down the start button wait till all three lights light up and stay on... 10 sec... then hit #5 wait 10 sec then hit #6...
by toy4two on Nov 28, 2007 at 2:35pm Add comment
Thank You. Took about 5 tries to time it correctly but it finally worked. Thanks again. - Anonymous
The trick is to hold the right hand side of the start key while the memory count is running. Once the three lights come on release the start key and press 5 to display INITIALIZE DISK followed by 6 to initiate.
by Anonymous on Mar 28, 2008 at 4:53am Add comment
how do i determine what the job count is?
by Anonymous on Jan 13, 2009 at 10:59am Add comment
MY HP DIGITAL SENDER HANG ON INITIALIZING STAGE WHEN YOU TURN IT ON. WON'T BOOT TO THE MAIN SCREEN. DOES ANYBODY HAVE A SOLUTION FOR THIS??? THANK YOU IN ADVANCE.
by unknown on Jan 14, 2009 at 12:07pm Add comment
Same issue as others are having. Everything appears to work..but there is an amber light on the start button. Have reset everything, firmware, hard drive, ram, cleaned paper path many times and such..no green light. Is there a fix to this or is there an issue I can not find.
by unknown on Jun 10, 2009 at 10:49am Add comment
I recently bought several HP Digital Sender 9200C at an auction. I can only access one as the other boot to an Authentication window requiring a Username and Password. Is there any way to bypass this as I do not have the login information.

Wil Donnelly
by WilDonnelly on Jan 1, 2010 at 12:01pm Add comment
To perform a cold reset
1 Turn off the digital sender.
2 Turn on the digital sender.
3 While the product is performing its memory count, hold down the #6 key. When the three status LEDs are illuminated, release the #6 key.
4 Press the #3 key four times until the display shows COLD RESET.
5 Press the #6 key once to initiate the cold reset. The product will continue its boot-up sequence.
by dmzcompute on Jan 1, 2010 at 5:47pm Add comment
Thanks, I tried it but it didn't work. The only thing that changed is the Domain field is now blank too, but it still won't let me pasdt the Authentication Required window. If I make up a username, password and domain it says "Login Failed. DDS Uthentication Unexpected Failure. Please contact administrator"

Wil Donnelly
- Anonymous
Do you know the ip address of the sender. If you do, then type the address into your web browser with the unit connected to your network and see if the web page appears. If not try one of the below:

NVRAM initialization
The NVRAM initialization (partial) deletes the stored values in the digital sender. The following items
are preserved after a partial NVRAM initialization:
■ Model number
■ Serial number
■ Usage data
■ Event-log data
■ Service ID
NOTE Make a note of the digital sender configuration information before performing an
NVRAM initialization. Some configuration information will be lost.
To perform a partial NVRAM initialization
1 Turn off the digital sender.
2 Turn on the digital sender.
3 While the product is performing its memory count, hold down the #9 key. When the three status
LEDs are illuminated, release the #9 key.
4 Press the #3 key one time and then press START.
5 Press the #3 key two times until the display reads NVRAM INIT.
6 Press the #6 key once to initiate the NVRAM initialization. The product will continue its boot-up
sequence.
Disk initialization
The disk-initialization routine reformats each of the read-write file systems on the product hard disk
drive. The procedure does not destroy the contents of the permanent storage variables (critical
values such as serial numbers, page counts, IP addresses, and maintenance counts).
The following items are deleted during a disk initialization:
■ Local address books
■ Downloaded Java™ applet files
To perform a disk initialization
1 Turn off the digital sender.
2 Turn on the digital sender.
3 While the product is performing its memory count, hold down the right-hand side of the controlpanel
START key. When the three status LEDs are illuminated, release the key.
4 Press the #5 key one time until INITIALIZE DISK appears.
5 Press the #6 key one time to initiate the disk initialization. The digital sender reboots.
by dmzcompute on Jan 2, 2010 at 1:12pm Add comment
Not sure if my issue was the same, but it was similar anyway.

I did a cold reset and still found that the default setting in the Embedded Web Server under the "login at walk up" setting defaulted to "HP Digital Send Service". I solved the problem by selecting "none" instead of HP Digital Send service from the pulldown menu.

Hope that helps
by unknown on Mar 30, 2010 at 9:32pm Add comment
Hi,

I have two 9200c's in our office.

One has now come up with the fault 30.1.18 SCAN FAILURE - any ideas what this could be?

Thanks,

Gareth
by unknown on May 17, 2010 at 1:22am Add comment
when i turn on my hp 9200c all it does is show the hp symbol in the middle of the screen and cycles through the lights on the left hand side contiulosy. will never make it to full boot up . Can someone please help. I have tried the cold reset and it does not work to correct the problem
by joejr on Jun 4, 2010 at 9:05am Add comment
See response by Anonymous on 3/28/08. It worked for me.
by hopeitworks on Jun 15, 2010 at 1:39pm Add comment
Have a unit that has no screen when pwred up? Any ideas. Never worked on a 9200c and my company is sending me out to fix it.
by Drew90 on Oct 12, 2010 at 2:02pm Add comment
Most blank screens are caused by bad formatter connection. Remove the formatter with the power off and then reinsert and give it a good shove.
by dmzcompute on Oct 12, 2010 at 5:40pm Add comment
Thanks-I will give it a try- Has anyone fixed these formatter Boards -if bad - by backing them 8 minutes at 350 like many of the HP LJ formatter PWBs?
by Drew90 on Oct 13, 2010 at 4:51am Add comment
49.FF81 harddisk is bad needs to be replaced
by unknown on Jan 3, 2011 at 9:15pm Add comment
I need to order a maintenance kit for our scanner..... does it have to be done by a "professional" or could our IT person handle this?
by unknown on Jul 1, 2011 at 12:34pm Add comment
My 9200C sill not initiate after start up. The HP start up screen keeps popping up but won't stop. I called HP and they recommmended new hard drive, after I installed Hard drive I still have same issues. I followed 4/13 post above to the letter and still same problem exists. Any help greatly appreciated.
by unknown on Jun 21, 2012 at 7:41am Add comment
Try NVRAM

NVRAM initialization
The NVRAM initialization (partial) deletes the stored values in the digital sender. The following items
are preserved after a partial NVRAM initialization:
■ Model number
■ Serial number
■ Usage data
■ Event-log data
■ Service ID
NOTE Make a note of the digital sender configuration information before performing an
NVRAM initialization. Some configuration information will be lost.
To perform a partial NVRAM initialization
1 Turn off the digital sender.
2 Turn on the digital sender.
3 While the product is performing its memory count, hold down the #9 key. When the three status
LEDs are illuminated, release the #9 key.
4 Press the #3 key one time and then press START.
5 Press the #3 key two times until the display reads NVRAM INIT.
6 Press the #6 key once to initiate the NVRAM initialization. The product will continue its boot-up
sequence.
by dmzcompute on Jun 21, 2012 at 7:16pm Add comment
How do I get to the NVRAM? The digital sender won't initiate. Is this something done from another computer in the setup?
I forgot how to get into the sender from the computer as we had been using it as a stand alone with manual features enabled. Basically the sender would just send the file scanned to another computer on the network.

Any help greatly appreciated.
by unknown on Jun 22, 2012 at 9:08am Add comment