kathymccown

asked Jul 15, 2007 at 5:06pm
Hp HP OfficeJet 7210

auto feed on HP 7210 all in one printer

Hi. Since I bought my printer last year, the auto feed on top has never worked. I blew it off and didnt do anything until now, and it is of course out of warranty. I spoke to HP help twice and have not resolved the problem. They are sending me a roller/pick assembly and I am not sure I will be able to install it. the deal is that the rollers do not go down to grab the paper. it makes all the sounds, etc.. but they never drop down to pick up the paper. Can anyone help me? Does anyone have an exploded view so that when I get this part I will be able to install without trashing the printer? The people at HP are less than helpful. Say the rollers must be dirty, but that is not possible, as they have never touched anything but my fingers, trying to make it work. Thank you! Kathy
does anyone know where I can find an exploded view of the hp7210 auto feeder? I have to replace the roller/pick assembly, I think. It has never let the rollers lower down to pull the paper in. they sent the part, but of course they don't send instructions...
by kathymccown on Jul 20, 2007 at 12:29am Add comment