italianstalion36

asked Jun 12, 2007 at 1:32pm
Hp HP Color LaserJet 2840

HP Color Laserjet 2840 Freezes

I Have an HP Color Laserjet 2840 that freezes up after about 5-10 minutes of on time. When it freezes the keys dont work the lights don't light up and the printer does not move any of the motors when i open the case. However the printer still pinged when it froze. the steps i have tried are as follows;

1. Updated the Firmware with the most current Version.

2. Did a restore Factory defaults by going into the menu --> Service --> Restore Defaults.

3. Removed Network Cable from printer to make sure it was not a network card issue.

4. Made sure it was not plugged into a surge protector because it could have gone bad, plugged it directly into a KNOW functioning outlet.

5. Attached it VIA USB again to make sure it was not a network issue.

6. Removed any RAM that is installed on the printer.

7. Reset the NVRAM by Performing Permanant Storage Init. (This is the step i could not find on the internet i needed to call the HORRIBLE tech support line.) The way to do this is by shutting the printer off. Hold down the Star " * " Key and the ENTER key until the screen reads Permanent Storage Init. --> Let go of the buttons --> it will do what it does from there and then it has been completed.

FINALLY...
none of the above worked for me so i had to contact HP again and they had to send out a tech to fix the last part

8. The Low Voltage Power Supply had to be changed.

They are coming today so i dont know if it works yet i will post an update as soon as i can. Any questions or comments please feel free.
This is a known issue on that model. There is a service note on it. Do not pay for the power supply as it is covered free under the service note even if the printer is out of warranty.
by moe on Jun 12, 2007 at 3:18pm Add comment
Thank you "moe" i was unaware of that i appreciate the input
by italianstalion36 on Jun 13, 2007 at 5:47am Add comment