asked Apr 3, 2007 at 2:20pm
Hp HP OfficeJet 5610

HP5610 - Paper Mismatch error message

Changed a print cartridge and started getting the following error message after trying to align cartridges - "Paper mismatch - paper size or type is incorrect. Change paper and press OK to continue". Paper just slides through the printer without stopping. I can't get past this message.

Checked all printer settings but problem persists.

I understand that the problem may be with the paper sensor. I've removed the paper guides and had a good look around but am unable to find this sensor. Can anyone give me specifics as to where it is located and do I have to start disassembling the printer to get at it.