asked Mar 19, 2007 at 6:39pm
Hp HP OfficeJet 5610

HP5610 - Paper mismatch error message

Changed a print cartridge and started getting the following error message after trying to align cartridges - "Paper mismatch - paper size or type is incorrect. Change paper and press OK to continue". Paper just slides through the printer without stopping. I can't get past this message. Paper size is OK (same old paper). Tried other cartridges. Confirmed SETUP settings are OK (language is English and Country is US). Any attempt at printing causes print spooling to hang up.
The media sensor is dirty, out, or bad.

It's a little light that shines on the paper after the paper feeds through the upper guide, (on the side of the carriage).

In some machines if they are out you can pull the power and then wiggle the sensor and it will make better electical contact with the pads under it. (have to pop off a plastic cover first)
by twang on Mar 20, 2007 at 4:21am Add comment