gongster

asked Mar 8, 2007 at 2:02pm
Hp HP LaserJet 4M

HP Lase. 4m+ "PC LOAD LETTER"?

I have had my HP laser printer gathering dust until I finally got around to buying a parallel/USB adapter. It used to work fine. after I connected it, turned on the computer I tried to print something-anything to see if it worked. All that happened every time is this kept flashing up "PC LOAD LETTER". I am probably being really stupid, but I have no manual as I bought It second hand from work. Help. What do I do?
PC load letter is telling you to load letter paper in the paper tray below the manual feeder or as it is called the paper cassette. Now you may have letter paper in the tray, but the printer may think there is some other size in the tray due to faulty switches on the right side. What you need to do is instead of sending a job from the computer, disconnect the printer from the pc and take off line and press the menu key until you get to test menu and then hit the item key for self test and then hit select. The printer should now print a self test. On that self test will be the paper size the printer thinks is in the tray. Report back the results.
by dmzcompute on Mar 8, 2007 at 3:23pm Add comment
Okay did as you suggested and got two printouts back, the second of which was out of wack! They both say the same: PRINTING MENU
COPIES =2
PAPER =A4
etc
This is in the top left hand side. Is this where I should be looking? Thanks - gongster
Further to DMZ's advice, depending on where you are, you may in fact have a different size of paper from 'letter'. If you are in Australia for example, there is a 99.9999999999\% chance you will be using A4.

If so, your issue is that Uncle Bill Gates has not included a change in the default paper size in the regional settings for places that use a paper size other than 'letter'. Consequently, in those countries all Microsoft applications (and printer driver properties) have to be changed to reflect the paper size actually in use.
by Alan Mathews on Mar 8, 2007 at 4:31pm Add comment
Since we don't know what country you are in and what size paper you do have in the tray, you do have to share that information with us. You got 2 copies because that is what the printer is set to print in the menu. You can go into the menu and change it to 1. Hit Enter to save the setting.
by moe on Mar 9, 2007 at 9:15am Add comment
Okay I reside in United Kingdom, have A4 sized paper in my printer, Am selecting A4 in my printer preferences instead of Letter. And am still getting PC LOAD LETTER up on my Dispay on my printer when I try to print.
by gongster on Mar 11, 2007 at 3:53pm Add comment
When everything looks right but still doesn't work I generally perform a cold reset, then I start over.

Remove the JetDirect card before doing a cold reset.

http://www.fixyourownprinter.com/search/forums?q=4\%2B+cold+reset

Note: A 4+ is a 4m+ without a JetDirect.
by Stephen on Mar 11, 2007 at 4:04pm Add comment
I think doing a cold reset might make it worse. It could go back to letter, since that's probably the default. If the config menu says it is set to A4, then that's what the printer thinks is loaded in that PC tray. Now if you were to send a command to the printer, and that command said "print on letter", then it would go "huh? I've got A4 paper in the tray". At that point in time, it would tell you to "PC load letter". I think you have a problem in your software settings, forget about messing with the printer.
by moe on Mar 11, 2007 at 4:19pm Add comment
A couple of things. First I did not see in any post above where you printed a configuration page and could tell what size paper is loaded in tray 2. The default for the printer may be A4 but that does not tell us what the printer thinks is in the tray since that is determined by switches on the side. Next you say your choosing A4 in you printer preferences but do not tell us if you have to choose it each time you print. In other words does the default go back to letter. If it goes to letter here is what you need to do. Delete the printer from the computer. Turn the computer off and then back on. Go to regional settings and choose Great Britain as you setting and when done turn the computer off and then back on again. Now reload the printer and the default should now be A4 and may solve your problem.
by dmzcompute on Mar 11, 2007 at 5:24pm Add comment
I guess you missed it dmz.

Okay did as you suggested and got two printouts back, the second of which was out of wack! They both say the same: PRINTING MENU
COPIES =2
PAPER =A4
etc
This is in the top left hand side. Is this where I should be looking? Thanks

by moe on Mar 11, 2007 at 5:34pm Add comment
Acutally Moe I do not think I missed it but again maybe I did. Is not that setting of what the printer has a default paper size not the size of the paper it thinks is in tray 2. I could be wrong, but does not that size only show up on the config sheet more towards the center left where it shows the trays and what size they are set for.
by dmzcompute on Mar 11, 2007 at 6:03pm Add comment
DMZ/Moe,

I have a 4m I use at home, it has an optional 500 sheet feeder installed, tray 2 is a letter paper only tray.

I printed the config page, under the printing menu it said paper=letter.

I then went into the printing menu and changed the paper to A4.

Then tried to print a config page, got message "LC Load A4".

After that I changed the setting to Paper=Legal, printed a config page and under the printing menu it says: Paper=Legal

This seems to back up what DMZ says about that being the default size, not the size in the tray.

Lower down on the left side of the page there is a block of information that starts with the Formatter Number, in that area it shows the installed trays and what paper type is in them.

I tend to assume the 4m+ config page is laid out the same.

ST

(Darn that DMZ, he's got a bad habit of being right)

by Stephen on Mar 11, 2007 at 8:16pm Add comment
No fair ganging up on me. I admit to misreading his post. Thanks for keeping me honest.
by moe on Mar 11, 2007 at 8:27pm Add comment
I am also from the UK and experience this everytime I install a Microsoft printer driver.
The downloaded drivers from HP UK tend to be setup for A4.

Go into your printer driver properties.
Click on Printing Preferences.
Click on advanced.
Set paper size to A4.


by mcprinter on Mar 12, 2007 at 3:18am Add comment
Mcprinter is saying the same thing as I said, but perhaps more clearly. I suspect the printer has A4 sized paper in it and is seeing A4. However the printer driver was set up for 'letter' size, which you seem to have now corrected. However, you probably need to changed the page settings for the document to A4 as well.

This issue is often complicated by people confusing the TYPE of paper defined as 'letter-head', with the SIZE defined as 'letter'.
by Alan Mathews on Mar 12, 2007 at 7:44pm Add comment
Hi! I do have a problem.. please help me. I have this older printer HP LasertJet 4 plus and it gives me the same error. PC LOAD LETTER. But, when I connect it on the other computer it works just fine. What should I doo???
by unknown on Mar 15, 2007 at 5:42am Add comment
If it works on one machine but not another then the failing PC may have a corrupted driver.

But before I get too excited tell me one thing?

What size paper is in the Paper Casette?

Then run a configuration page and let me know the default paper size and what size paper the printer thinks is in the PC.

The default paper size will be under the heading "Printing Menu"

Look down the left side of the page until you find a block of information that starts with formatter number, the size the printer thinks is in the tray is in that block of information.
by Stephen on Mar 15, 2007 at 7:55am Add comment
ok, so maybe the driver is the problem, i tried to get another one, but nowere to find. So.. if that is thje problem.. where should I get another one?
by Anonymous on Mar 16, 2007 at 9:50am Add comment