nikki512

asked Feb 27, 2007 at 1:27pm
Hp HP LaserJet 1200

HP LaserJet 1200

I have someone here who clicked the wrong box in a program and is now printing 127 pages instead of the 1 that she intended to print. By the time she reported it to me, the file had already gone through the print queue on the server, so there was no way for me to cancel. We have tried turning the printer off and waiting, as well as unplugging it all together, but when the printer is turned back on, it continues with the printing. Is there a way to clear out the memory on the printer to stop the printing, or do we have to let it run its course?
The memory clears every time you power off the machine, so the file is being resent from somewhere.

Figure out where and delete the file.
by Stephen on Feb 27, 2007 at 6:53pm Add comment
Stephen is correct. What i would do is down the server and power it back on and also down the users computer and power it back on.
by dmzcompute on Feb 27, 2007 at 7:01pm Add comment