sueshopper

asked Jan 2, 2007 at 7:48am
Hp HP OfficeJet 5610

HP 5610 Cartridge Jam--Won't Budge

Hi, I can't get my printer cartridge carrier to move. My black 27 cartridge was empty and my husband replaced it with a black 56--hasn't worked since. (I tried reinstalling the 27--still no luck.)When I try to run the alignment, terrible thumping sound and eventually a message that the print cartridge carrier can't move--turn off printer and check for jam. Haven't found anything--seems to be a small black plastic piece sticking up that the cartridge carrier can't get past--tried wiggling that around to see if I could move it. Any advice would be most appreciated. Searched the existing forums and didn't find anything--apologies if it's lurking there!

Sue
If you could photograph the piece you are talking about and post it online somewhere we might be able to help.

Or you could click on the crossed tools by my name and find a link to email me a picture.

ST
by Stephen on Jan 12, 2007 at 6:32am Add comment