unknown

asked Apr 12, 2002 at 4:04pm
Hp HP Color Copier 150

HP Office Jet 720 Error Code 3407

The printer does not work at all & shows Error 3407. The printer is about 18 months old. I have done the following: changed both cartridges, tried another cord & cable, checked for any paper jams. HP will not tell me what the code refers to & wants $150 to check out the printer.

When you are getting the error 3407, this is an indication that there has been a paper jam on your unit. If it persists then we may have some paper feed issues and I would recommend that you try cleaning the rollers on the unit to provide a smooth feed through of the paper. Order our Rubber Rejuvenator to clean the rollers properly. Be sure that you are using paper that is within the paper specs for the printer between 16 and 24lb paper. Do not use the "recycled" paper or "lint" paper. Also, be sure that you have at least a 1/2" stack of paper in the paper tray. Also, be sure that your paper guides are tight on both the back and left hand side of the paper stack in the paper tray.

Also, this error can occur if a ink cartridge that is old has been left in the printer for an extended period of time. So, you will want to try replacing both ink cartridges.

Here is how to completely clear the error off your system. Here is some information on how to resolve the system error messages that you are getting. Please try these steps.System Error XXXX (back to keypad message)
Four-digit system errors are rarely hardware failures and will usually not persist after an HP OfficeJet product power cycle. They indicate errors that cannot be diagnosed without knowledge of the situation preceding the error (what action was taken preceding the error, type of job in progress, etc.).
Carefully unplug the HP OfficeJet product power cord.
Wait at least thirty seconds before plugging the HP OfficeJet product power cord back into the electrical outlet. Make sure that the Fax/Phone line connector and the Bidirectional printer cable are connected to the HP OfficeJet product properly.
Let the HP OfficeJet product complete its initialization/startup (this should take less than forty-five seconds). The four-digit System Error should now be cleared; so, press the "Reconnect" button on the computer screen to establish communication between the HP OfficeJet product and the computer. The HP OfficeJet product should now be ready for use.
If power-cycling the HP OfficeJet product does not clear the four-digit System Error, there may be a physical obstruction causing the System Error message (such as System Error 3407).

After disconnecting the HP OfficeJet product from the power source, open the front panel cover door to access the print mechanism area.
Verify that there is no paper caught inside the printer, or any torn pieces of paper caught inside the paper path area. If paper is caught inside the printer-paper path, remove the paper slowly/carefully so that the paper does not tear inside the paper path. To display step-by-step instructions on clearing a paper/or document jam, refer to your printer's documentation.
Verify that the black plastic ink cartridge cradle (the plastic piece that holds the two ink cartridges in position inside the printer) is all the way to the far, right-hand area. If not, try to locate what may be blocking the ink cartridge cradle from moving across the print area. The ink cartridge cradle should move freely back and forth across the print area. If it doesn't, use some silicon spray lube on the carriage rail.

Close the cover door after checking for printer path obstructions.

Plug the HP OfficeJet power cord back into the electrical outlet. Make sure that the Fax/Phone line connector and the bidirectional printer cable are well connected to the HP OfficeJet product. Let the HP OfficeJet product complete its initialization/startup (this should take less than forty-five seconds). The four-digit System Error should now be cleared; so, press the "Reconnect" button on the computer screen to establish communication between the HP OfficeJet product and the computer. The HP OfficeJet product should now be ready for use.

If that procedure doesn't work, try the following:

Close down the HP OfficeJet product software by right-clicking the OfficeJet icon in the Windows 95/98 status bar (typically located next to the PC clock icon); then, select the Close HP OfficeJet software.
Make sure that the Fax/Phone line connector and bidirectional printer cable are properly connected to the HP OfficeJet product and the computer.
Carefully unplug the HP OfficeJet product power cord.
Press and hold down the number 2 and 3 keys together on the HP OfficeJet product front panel keypad.
While holding down the two keys, plug the HP OfficeJet product power cord back into the electrical outlet.
Release the keys after the front panel indicates "Reformatting." The display panel will be blank, or it will look different until the HP OfficeJet product is reinitialized/reconnected via the HP OfficeJet product software.
Locate the HP OfficeJet Manager icon on the computer screen and double-click it. This will activate the software and initiate the communications test between the computer and the HP OfficeJet product.
by Anonymous on Apr 12, 2002 at 5:02pm Add comment
I have the 3407 (and occasionally the 3409) code on my OfficeJet 590. It insists that there is a paper jam when there isn't.

I tried your re-formatting tip which did reset the printer and left the display blank. However, the HP Manager software still says 'waiting for printer to become idle' and then eventually times out.

I now have a printer with no display!

Any other suggestions?

James BB
by unknown on Oct 2, 2002 at 2:27am Add comment
try replacing the carriage assy.
by unknown on Oct 2, 2002 at 3:27pm Add comment
I have tried cleaning the encoder strip (an idea found elsewhere on the site) which seems to have improved things a quite a bit, but I suspect that it is the detector on the carriage (as you suggest) which I can't get at to clean.

Question is, how do I remove the carriage?
by unknown on Oct 2, 2002 at 11:51pm Add comment
I have purchased A 135d Oj And trhe scanner does not Function. What Now?
by Anonymous on Nov 3, 2002 at 10:55am Add comment
Bought new HP pavilion MX 50. Attempting to use my HP Office Jet700, Model 20. CD is corrupt. How do I get what I need to use?
by unknown on Nov 15, 2002 at 10:17am Add comment
I need an ink cartridge (black) for my HP office jet 720. Do the discount ink suppliers on line have these cartridges? All I have been able to find are ink jet cartridges.
by unknown on Nov 22, 2002 at 11:08am Add comment
i own the hp3470 printer and it has been nothing but problems since i bought it. now it wont do anything the message is the door is open . I have closed it many times and now i can't get the printer to even shut off.
by ethel hutcheson on Oct 19, 2011 at 12:26pm Add comment