unknown

asked Nov 18, 2006 at 8:31am
Hp HP LaserJet 4100

Hp 4100 slow print

Customer has a 4100, she sends a 10 page doc. and it wait a long time and prints a couple then waits, then after 3-4 min prints a couple more. Tried printing menu page and same thing happens. I read the forums post and nuttin in there about this.
Thanks
TerryFromMn
Sounds to me like you may have a memory or firmware issue. First off if it has a network card remove it with the power off. Then do a cold reset by holding down the green button while powering on, until cold reset appears in the menu and release. When the printer comes to ready, try the menu pages again and see if it still happens. If it does you may have to swap out the memory and firmware to see if either is the culprit. If you do swap and still have the issue then the formatter is the issue. If the issue is no longer there after the cold reset, turn the power off and reinstall the nic card and power on and run the menus again. If the problem is back, then the nic card may be causing the issue.
by dmzcompute on Nov 18, 2006 at 10:22am Add comment