ebthor

asked Sep 5, 2006 at 10:53am
Hp HP OfficeJet 7210

Officejet 7210 prints double on pages with lines

I'm hoping this post will show up this time, as I posted last night and it never showed up. Following a paper jam, a customer's HP Officejet 7210 started printing double on pages with lines (Quickbooks receipts for example). I have not seen it do this on pages without lines. On the left side of the page, it prints fine, but about 1/3 of the way across, it starts making a duplicate image of all characters and lines about 1cm to the right of the character. This occurs from the top of the page to about 1/2 inch above the last item on the page. Does anyone know where to start troubleshooting this?
Clean the encoder strip, (wipe from right to left only)

by Stephen on Oct 15, 2006 at 5:09pm Add comment