asked Jun 19, 2006 at 11:06am
Hp HP Color LaserJet 2840

Putting used genuine HP toner into new machine

We purchased a new HP Color LaserJet 2840 for use in our office in February 2006. We started to use remanufactured toner cartridges. I don't know if they caused the problem, but after our first service call last week, the problem was not solved, we purchased all genuine HP cartridges (the drum is also genuine), hoping this would take care of it. This did not solve our problem. To make a long story short, HP is going to replace the LaserJet for us.

My question is: Can we use the toner cartridges from the old machine for the new one? We had heard this could not be done, and I want to be sure we are compensated by HP if we have to purchase new cartridges.
ok but, what was the problem??
by unknown on Nov 3, 2006 at 11:59am Add comment
If it's the same model, there is no problem using the old cartridges. They all have chips in them that keep track of page count. There is no way they could damage the printer. Same thing with remans. About the only damage they could cause is leak toner into the printer and you can vacuum or blow that out.
by moe on Nov 3, 2006 at 12:28pm Add comment