asked Apr 10, 2006 at 12:01am
Hp HP LaserJet IIIP+

How common are bad NEW toner cartridges?

I bought a new HP cartridge for my IIIP. I prepared it by shaking a few times and removing the packing strip as usual. Only problem is, no image is put on the paper. I put the old (Bad) cartridge back in, and the image is printed. I tried changing the fuser with a spare and nothing changed. So I guess the cartridge is bad? It was sealed in the box. Very strange, but I can't think of another explanation. Does this happen often?
With 2p/3p cartridges it does.

Check the date manufactured on the box it came in.

If you search the forums this issue has been discussed before.
by Anonymous on Apr 10, 2006 at 4:36am Add comment
I don't seem to be able to find a thread regarding bad new cartridges. I see plenty of threads slamming the quality of remanufactured cartridges.
by runderwo on Apr 10, 2006 at 10:37am Add comment
They're out there, though not often labeled as such.

Basically, any component, part, consumable, etc. has the ability to be bad upon delivery.

Bad consummables happen fairly often though, with any model of any manufacturer. As with anything mass produced.
by wlulham on Apr 10, 2006 at 11:13am Add comment
Will HP replace it? I bought it off some random online closeout site. Naturally they aren't answering email. I dug the box out of the dumpster and it appears that if there was a sell-by date, it was removed at some point. Gee, imagine that. That'll teach me to try to scam a good deal on toner...
by runderwo on Apr 10, 2006 at 2:38pm Add comment
Was it an OEM cartridge?

You can try to replace it through HP, but given what sounds like the shadiness of the whole thing, you might have a hard time with it. A $100 cartrdige might make it worth a try though.
by wlulham on Apr 10, 2006 at 3:00pm Add comment
Yeah, OEM, was sealed, came with instructions, UPS label for the core, etc. Paid $20 for it so I might just chalk it up to experience.
by runderwo on Apr 10, 2006 at 3:23pm Add comment
I don't see any toner on the drum, and anyway even with a bad wiper wouldn't I get an image of some sort?
by runderwo on Apr 10, 2006 at 8:29pm Add comment
One problem with toner cartridges is they are not stored properly is the toner will turn into toner rocks. Once this happens it will not get any output at all. It is not a very common problem but it does happen.
by Anonymous on Apr 10, 2006 at 8:39pm Add comment
If this happened, would all of the toner need to be turned into "rock" in order to obtain no image? There is definitely a normal amount of toner coming out when I shake it... but that doesn't really say much about what's on the inside.
by runderwo on Apr 10, 2006 at 9:29pm Add comment
The $20 price should be a clue. The cartridge was probably 8 years old. The new ones come in a white and blue box. The older ones were in a white/blue/purple box. The really old ones were in brown boxes. In any case, there should be a date on the side of the box. It is odd that there is no image at all. Are you sure you pulled the sealing strip and it came out all intact?
by moe on Apr 11, 2006 at 12:02am Add comment
How long should the strip be? I can measure it.

It is a brown box with green and blue print, and a green and white label. Guess I got hosed. Thanks moe!
by runderwo on Apr 11, 2006 at 11:02am Add comment
How long the strip is probably doesn't matter too much at this point. They're usually around a foot, and break clean out.

I've never seen brown boxes used, so I'm guessing it's pretty darn old. I only vaguely remember the purple ones.

Then again, I'm a young pup.
by wlulham on Apr 11, 2006 at 11:57am Add comment
Yeah, that cartridge must be a good 10 years old. There is absolutely no way it will work. On the 75A cartridges, never buy one unless it's in one of the white and blue boxes. They don't age well.
by moe on Apr 11, 2006 at 1:57pm Add comment
Thanks for all the replies, people. Sorry to kinda of make my problem yours too...
by runderwo on Apr 11, 2006 at 7:36pm Add comment