poprockgrrl

asked Mar 2, 2006 at 11:28am
Epson Epson LQ 850

Epson Color Stylus 850

I have a user who has an Epson Color Stylus 850. She said that it prints color fine but not black. They have changed the cartridges but it still doesn't work. I haven't actually gone over there to check on it (it's across campus and I can't do it today) but figured I would post here and see if anyone has any suggestions on things to try. Epson's site is crap and is no help.
poprockgrrl,
The printer has a dual action pump. When it rotates in one direction it cleans\\draws ink from the color printhead. In the other direction it does the same for black. Fill the black pad on the cap assembly with water, run a black cleaning cycle and see whether the water has been drawn throgh the pad. If not, it is likely the pump needs to be replaced.
Hope this helps.
by unknown on Mar 3, 2006 at 9:59am Add comment