JoeFla

asked Jan 10, 2006 at 7:36pm
Hp HP LaserJet 5MP

HP 5MP Fatal Error, Repair or Scrap

I have a HP 5MP printer that has a problem and I would like your advice about repairing or scraping the printer.

I was printing a job using the multi-purpose tray and the straight-through paper path. The job stopped with a page about 1/3 of the way out of the exit roller. The control panel had three orange lights and one green light (fatal error).

I cleared the paper and tried reprinting the job. I can hear a motor running, but the paper is not picked up. The fatal error lights are lit.

I tried printing a status page using both paper trays and I get the fatal error lights (powering off to clear the error).

Ready - Green
Press the Blue Button

Hear a motor running and some mechanical noise
Paper is not picked up
Then:
Error - Orange
Tray 1 - Orange
Tray 2 - Orange
Data - Green
Ready - Off

Pressing & holding the Reset & Go Buttons
Error - Orange
Tray 1 - Off
Tray 2 - Off
Data - Off
Ready - Off

The printer was purchased in 1996 and the page count is approximately 33K.

Does it make sense to repair the printer?
What are the parts that need to be cleaned, refurbished, or replaced?
I could not find a service manual on the HP web site, but I did find a reference to this web site. Is the service manual still available on this site?

Thanks in advance for your help.
You need to press both buttons at the same time when all the lights come on and tell us what light pattern is left. That will tell us what the service error is and what it will take to repair it.
by dmzcompute on Jan 10, 2006 at 7:38pm Add comment
Thanks for the quick response. Sorry I was not clear in my original posting.

I pressed and held both the Go & Reset buttons at the same time.

Error - Orange
Tray 1 - Off
Tray 2 - Off
Data - Off
Ready - Off


by JoeFla on Jan 10, 2006 at 7:54pm Add comment
That is a fuser error and the fuser will have to be replaced. If it were my printer, I would not repair it with the cost involved. You could do better picking up a used HP 2100.
by dmzcompute on Jan 10, 2006 at 8:30pm Add comment
Thank you for the error code interpretation and advice.
by JoeFla on Jan 12, 2006 at 6:44pm Add comment