asked Jan 22, 2002 at 6:50pm
Hp HP LaserJet 4

HP PhotoSmart P1000

Although this is an otherwise decent photo printer, for some reason it has lost the ability to pick up standard 4" x 6" paper from the photo tray. I can hear it whirring away and the wheels spinning, but they only leave some skid marks on the back of the paper. I have used water and alcohol to try to clean the rubber rollers, but it still doesn't work. Oddly enough, it works just fine with the paper size 4" x 6" with tear-off tab (102mm x 152mm).

I had pretty much given up on ever having this work again until I saw your site mentioned in the LangaList newsletter and thought I'd give it one last try. TIA.