asked Nov 17, 2005 at 1:33pm
Hp HP LaserJet 5SI

HP 5si pulls too much paper from tray 2 only

Hello everyone,
I got a 5si that pulls 2 or 3 pages at a time from tray 2 ONLY. Instead of pulling 1 page at a time, the machine will just throw 3 straight pages out and the extras will be blank. I tried changing the rollers, no help...I tried swapping out tray 2 with a known good from another machine...NO HELP...
This ONLY seems to occur when the tray is low on paper. The machine works fine from tray 3 and the manual feed tray. It doesn't jam either...just pulls too many sheets of paper at once.

Any thoughts?
There is a clutch attached to the pickup roller. Try swapping the one from tray 3 to tray 2 to see if there is a difference.
by dmzcompute on Nov 17, 2005 at 2:08pm Add comment
Its probably the tray 2/3 Pick up Unit. If the printer has a high page count the rubber rollers will be worn & glossy.
What are the error codes on the event log after the jams?
by unknown on Dec 14, 2005 at 8:37pm Add comment