Brett Calder

asked Aug 18, 2005 at 5:24pm
Hp HP LaserJet 5SI

HP LaserJet 5Si MX - Duplexer - both print 1 side

I have an HP LJ 5Si MX, with duplexer and envelope feeder installed.

I have a few problems, but here's the critical one which just started:

When printing, both pages (front and back) are printed on the same side of the document (an over print), leaving the other side blank.

Other unrelated problems, if you have any ideas:
Tray 1 usually will not feed. It seems the "lifter" never picks up, so it never feeds paper in and ends up erroring out.

Envelope feeder (just added). Every time print, even if I'm not using the envelope feeder, it pauses with an error saying FEEDER: ENV 10* (which is the selected default for that feeder). I can press online and it will continue, or wait a while and it will continue (I have auto continue set to on). Haven't done any real testing with this feeder, but Stamps.com stuff always prints on paper, even though I've told it to print from the feeder (this was the main purpose I bought the feeder for, since tray 1 wasn't functioning and I couldn't feed envelopes through tray 1.

Here's what's been done lately: I tried WebJet Admin recently, almost stopped my PC (super slow, heavy resource strain) so I removed it. I used the latest version of JetDirect driver installer to reinstall the printer driver (I print over a local network using TCIP).

Any ideas?????

This printer has been a great one for quite a while, this really has me stumped!!!

Brett Calder
If the problems with the duplexer started after the envelope feeder was installed, then remove the envelope feeder and see if that helps.

I don't think that FEEDER: ENV 10* is an error message, it's just the printer asking you to confirm that envelopes are loaded, this may be a configuration problem with tray 1, how is tray 1 set up in the menus? Print the menu map, it'll probably all be there.

Having never worked on a 5Si with an envelope feeder I'm not sure if it will work if tray 1 has a problem, hopefully someone with that knowledge will respond.

Often when tray 1 does not lift if you remove it, and manually actuate it's solenoid a few times while turning the gears by hand it will work when you reinstall it, sometimes you will find that one of the lift plate mounting clips has popped off it's post.

by Stephen on Aug 18, 2005 at 5:42pm Add comment
What happens if you do a paper path test from the test menu on the pprinter from tray 2 or tray 3 and answer yes to duplex?
by dmzcompute on Aug 18, 2005 at 6:35pm Add comment
It works flawlessly (duplex issue)... HP forum had suggestion to delete printer, then delete drivers from "server properties" page, then reinstall printer.

Am trying now..... Works! (Should have known it was a driver problem... didn't think to delete the old driver from hard drive first to make sure I was getting fresh/new). Windows.... gotta love it!

Thanks for your help! (Now if I can just resolve that lifter problem... looks like a nice weekend project in my "spare" time.... : o

by Brett Calder on Aug 18, 2005 at 6:49pm Add comment
Stephen is right on about tray 1. I have had a couple which I got to work by playing with the gear and selenoid. Sometimes just taking it out and putting it back in will correct the issue, other times it will have to be replaced. For that printer it is not that expensive of a part.
by dmzcompute on Aug 18, 2005 at 6:56pm Add comment
Will try it this weekend (time permitting)...

Thanks!!!
by Brett Calder on Aug 18, 2005 at 6:58pm Add comment