asked Apr 24, 2005 at 3:48pm
Hp HP DeskJet 670C

HP Deskjet 670c

Hello IT dept.

A problem pertaining to my HP Deskjet 670c printer has just occurred. It is inoperatable, it’s busted! The ink tray doesn’t slide back and forth like usual. There is also an annoying noise that is coming from it, it sounds like there is a jam somewhere. The power light flashes on and off. I’ve cleaned everything I saw, but it persists. Before this development occurred, I was in the process of printing. The print job suddenly stopped prematurely. In frustration, I ended the “In -Progress Print Job” from the rollers when I pulled out the jammed paper. Now I’m oblivious of what to do. Please help!! Ms. Frankie
Start with step 3.

These are possible causes of failure in general order of probability in the Deskjet 600 series.

1. Clean the carriage and cartridge contacts, i.e. the electrical connections as opposed to the print nozzles. Use a cotton swab and alcohol.

2. Verify that you have good cartridges and the correct cartridges. Test them in another printer. New or refilled cartridges can be defective 'out of the box' or fail early. Don’t assume a cartridge with ink has to be good.

3. Clean the carriage rod with alcohol and lubricate it with a few drops of Tri-Flow, available in small squeeze bottles at cycle shops. If you cannot get Tri-Flow, use a very low viscosity oil.

4. Clean the paper feed rollers with a damp cloth to make sure the printer can pick up paper. Use rubber rejuvenator as a long-term solution.

5. Clean the encoder strip on both sides with a mild diluted cleaner.

6. If you have horizontal streaks in the printout go to this web page. http://h10025.www1.hp.com
by Bert on Apr 24, 2005 at 8:58pm Add comment